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Working Environment

Sri Lanka Telecom Mobitel consistently sets standards of service considered to be the benchmark in the telecommunication industry. Hence, we are keen to get the best people on board.

Mobitel employees have the right skills, positive and friendly attitudes and a passion to serve our valued Customers.

About our employees and working environment at Mobitel:

  • Communication with Staff

    Mobitel’s first name basis and open door culture ensures that all employees can provide feedback to anyone in our senior management teams.

  • Confidentiality

    During and after employment with us, we advise our employees to observe and maintain confidentiality in respect of all transactions of the company and our customers and information related to them. Further details are disclosed in the employment agreement and non-disclosure agreement on commencement of your employment.

  • Dress Code

    Mobitel’s minimum standard of an acceptable dress code is as follows:

    • Monday-Friday: Smart, suitable for a professional business environment
  • Personal conduct:

    Employees are expected to deal fairly and honestly with the customers, each other, business suppliers and competitors by:

    • Handling all customer contacts with professionalism and courtesy
    • Reporting to work as scheduled, keeping absences and expenses to a minimum and when absence is necessary, promptly notifying the appropriate person in one's division of the reason
    • Having a sense of personal responsibility
  • Emergency medical care: We have trained and competent staff to administer first aid assistance in any emergency.
  • Mobitel Club:

    The social and recreational events for our staff are organized by the Mobitel Club. The entire Mobitel staff automatically becomes member of the Mobitel Club upon commencement of employment. The Mobitel Club is run by an elected committee of staff members.

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