MAIN MENU

International Roaming

 

With our Roaming Services you can now enjoy seamless connectivity at affordable rates allowing you to use your own Mobitel number to call, SMS, check emails and surf the net from anywhere

Prepaid Roaming

All Prepaid connections are pre-enabled with Roaming and therefore requires no deposits nor activations.

Postpaid Roaming
 
Postpaid users can activate Roaming on their Mobitel connection by visiting any Mobitel branch with the following:
 
Individual users:
 
a) Refundable deposit of Rs.25,000/-
 
b) Copy of NIC/Passport
 
Corporate users:
 
a) Letter of authorization from the company
 

View Prepaid Roaming FAQ's

View Postpaid Roaming FAQ's

 

 

Plan Offers More Info Validity
Mins SMS MB

- - 100 Click Here  Per Day

10 10 - Click Here  Per Day

60 10 100 Click Here Per Day
- - Unlimited Click Here Per Day
- - Unlimited Click Here Monthly

 

$1 Data Pack    (Available Countries)
Australia Indonesia Saudi Arabia
Austria Italy Singapore
Belgium Japan South Africa
Canada Kenya Spain
China Kuwait Switzerland
Denmark Malaysia Thailand
France Maldives UAE
Germany Netherlands UK
Hong Kong Qatar USA
India Russia Vietnam


$1 Combo Pack   (Available Countries)
Australia India Singapore
Canada Italy Thailand
China Japan UAE
Denmark Kuwait UK
France Malaysia USA
Hong Kong Qatar


$3 Combo Pack   (Available Countries)
Australia India Singapore
Canada Italy Thailand
China Japan UAE
Denmark Kuwait UK
France Malaysia USA
Hong Kong Qatar


$5 Data Plan   (Available Countries)

Albania

India

Pakistan

Australia

Indonesia

Philippines

Austria

Ireland

Poland

Bahrain

Israel

Portugal

Bangladesh

Italy

Qatar

Belgium

Japan

Romania

Bulgaria

Kenya

Russia

Cambodia

Korea South

Saudi Arabia

Canada

Kuwait

Singapore

China

Latvia

Slovenia

Croatia

Luxembourg

South Africa

Czech Republic

Macau

Spain

Denmark

Malaysia

Sweden

Estonia

Malta

Switzerland

Finland

Mauritius

Thailand

France

Mexico

Turkey

Germany

Nepal

UAE

Ghana

Netherlands

UK

Greece

New Zealand

USA

Hong Kong

Oman

Uzbekistan

Hungary

Indonesia

Vietnam


$50 Data Plan   (Available Countries)

Albania

India

Pakistan

Australia

Indonesia

Philippines

Austria

Ireland

Poland

Bahrain

Israel

Portugal

Bangladesh

Italy

Qatar

Belgium

Japan

Romania

Bulgaria

Kenya

Russia

Cambodia

Korea South

Saudi Arabia

Canada

Kuwait

Singapore

China

Latvia

Slovenia

Croatia

Luxembourg

South Africa

Czech Republic

Macau

Spain

Denmark

Malaysia

Sweden

Estonia

Malta

Switzerland

Finland

Mauritius

Thailand

France

Mexico

Turkey

Germany

Nepal

UAE

Ghana

Netherlands

UK

Greece

New Zealand

USA

Hong Kong

Oman

Uzbekistan

Hungary

Indonesia

Vietnam

 

 

Click Here for More Details

 

One rate is the convenient way to roam to any part of the world with one rate!
 
Q1. What is ‘One rate roaming’?
 
One rate roaming allows customers to call back Sri Lanka at the same rate, from anywhere in the world! 
 
Q2. Who can activate ‘One rate roaming’?
 
Postpaid & prepaid customers can obtain the One rate roaming.
 
Q3. What are the charges for One rate roaming?
 
Country Outgoing Calls to SL Within the roamed Country Roaming Incoming SMS GPRS (Per MB) Calls to Rest of the World
India Rs. 5 Rs. 5 Rs. 2 Rs. 5 Rs. 80 Standard Rate
Malaysia/Singapore  Rs. 5 Rs. 5 Rs. 5 Rs. 5 Rs. 80 Standard Rate
All Other Countries Starting Rs. 25 Starting Rs. 25 Starting Rs. 25 Starting Rs. 25 Starting Rs. 80 Standard Rate

* above rates are excluding government taxes

* Call 1717 for more information

Q4. What are the benefits of One rate roaming?

- For Budget roaming customers, no need to wait for another income call!

- There is no need to enter special codes 

  • Postpaid customers: Phone book dialing 
  • Prepaid customers: Dial with the country code 

- Best network coverage is guaranteed 

- One rate roaming is available in more than 150 countries.

Q5. How can I activate One rate roaming?

- Only one-time activation! 

Via # 999 # 

To Activate - Dial # 999 #  - Activation    – Option 4 -> One rate roaming 

To Deactivate - Dial # 999 #  - Deactivation – Option 4 -> One rate roaming

- Call Roaming hotline: 0714555555

Q6. Can the One rate roaming be activated with other roaming products?

Yes. One rate roaming can be activated with all roaming data plans and Deposit Free Roaming  

Postpaid Deposit free roaming
$5 - Unlimited/ 50MB- per day
Prepaid $1 Combo Pack

 

 

Data Roaming Plans

 

Click Here for $5 Unlimited Data Roaming Plan (Regular Data Roaming Plan)

Click Here for $50 Unlimited Monthly Data Roaming Plan (Monthly Data Roaming plan)

 

Deposit Free Roaming

Now you can roam without a deposit with Mobitel Roaming! Mobitel introduces “Roam without a Deposit” for all our Post Paid customers.
No  deposits, rentals or additional payments required for activation

To activate :

Step 01:  Dial #999# on your Post Paid connection
Step 02:  select Activation (4th option)
Step 03: select Deposit Free Roaming
Roaming usage limit will be limited to your existing credit limit

Conditions:

This service is available for Post Paid customers.
The Roaming credit limit could be enhanced by making an additional payment.
Standard roaming rates will be applicable, to enjoy best rates activate Budget Roaming feature after activating Deposit Free Roaming
This service is available around the world with an exception of a few countries. Call our Roaming customer care line 071 4 555 555 for further information

 
Mobitel “Data Roaming Alert” is a SMS notification sent to Roaming customers informing an approximate bill value pertaining to your data usage on *defined threshold values. This fulfils one of the biggest concern of our Roaming customers to get real time notifications for their data usage. 
 
This is not a charged service (the feature is activated automatically when Roaming is activated) hence offered free of charge to minimize risk of customers getting ‘bill shock’ on their monthly bill. With this facility, customer is kept informed of their data bill value real time. 
 
* Defined thresholds values in rupees
 
4000, 12000, 20000, 40000,60000, 80000, 100000, 140000, 200000
 
E.g. "Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. 4,000/-. Call 0714555555 for details. Thank you"
 
SMS message content dispatched to customers when they reach the above thresh holds:
Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. xxxxxx /-. Call 0714555555 for details. Thank you
 
 
 
Additional Details
 
  • Data roaming alert service is offered to our customers free of charge.
  • This service is applicable for all postpaid roaming customers. If a customer does not require this notification, the customer can Call roaming hotline 071-4555555 and the notification can be blocked with a backend configuration
  • Data roaming notification is not sent for Data plan activated customers.
 
Value Added Services

Mobitel offers you a wide range of value added features while roaming to make your roaming experience a good one

Data Roaming

SMS Roaming

CALL HOME & SMS HOME

Inflight & Maritime Roaming

Roaming self-service portal(#999#)

Roaming Call Screening

GPRS Roaming Self-Activation/Deactivation

What is Mobitel inflight Unlimited Data Roaming Plan?
Mobitel roaming customers can now enjoy unlimited data roaming facility as a complementary service with the existing unlimited data roaming plan.
Who is eligible for this service?
All prepaid & post-paid customers with the USD5 daily data plan or USD50 monthly data plan are eligible for this service
How can I activate the ‘In-Flight Unlimited Data Roaming’ plan on my mobile?
Dial #999# and activate USD 5 Daily data plan or USD 50 Monthly data roaming plans or call roaming hotline 0714555555
On which Airlines are the In-Flight unlimited Data Roaming plan available?
Unlimited inflight data roaming is available on most popular airlines including British Airways, Emirates, Etihad , Egypt air, Libyan Airlines, Oman Air, Philippines Airlines, Qatar Airways, Royal Jordanian Airlines , Saudi Arabian Airlines, Singapore Airlines, Iberia, TAAG Angola Airlines, Sri Lankan Airlines, Azerbaijan Airlines and many more!
 

 

Stay connected
while you cruise with
Mobitel Martime Data Roaming

You can now roam while you sail the high seas with Maritime Data Roaming plan from Mobitel




 





Conditions apply

 

Before leaving Sri Lanka

  • Make sure your mobile number has sufficient credit before leaving Sri Lanka as your roaming services will be barred upon reaching the credit limit.
  • Check whether all the Roaming services required (voice/SMS/data) are activated on your mobile.
  • Please insert your Mobitel SIM card to “SIM slot no. 01”.
  • Make sure that APN (Access Point Name) is always selected as “Mobitel”. To change the APN settings, follow the below steps:
  • Android: Settings ➡ Wireless & network ➡ Mobile networks ➡Touch Access Point Names ➡ Select “Mobitel”
  • IOS: Settings ➡ Cellular ➡ Cellular data options ➡Cellular data network ➡ Type as “Mobitel”
  • Make sure to carry a 3G compatible device as much as possible.
  • Please find the country list with special phone compatibility requirements below:

    Country

    Phone Compatibility

    Antigua & Barbuda

    3G/4G compatible

    Australia

    3G/4G compatible

    Bahrain

    3G/4G compatible

    Canada

    3G/4G compatible

    Hongkong

    3G/4G compatible

    Japan

    3G/4G compatible

    Korea

    3G/4G compatible

    Macau

    3G/4G compatible

    Myanmar

    3G compatible

    Singapore

    3G/4G compatible

    Taiwan

    3G/4G compatible

    Thailand

    3G/4G compatible

    Thailand

    3G/4G compatible

    USA

    3G/4G compatible

  • Contact our Roaming Hotline on +94 71 4555555 (charges applicable while roaming) or e-mail us at roam@mobitel.lk

When you arrive

  • Your phone will automatically connect to one of the local networks in the visited country.
  • If automatic network selection doesn't happen, you can manually search for a network as follow:
  • Android: Settings ➡ More settings ➡ Mobile networks ➡Touch network operators & the phone will search for available networks ➡Select the network that you require
  • IOS: Settings ➡ carrier ➡Turn off automatic network selection ➡ phone will search for available networks ➡ Select the network that you require
  • The “Show My Caller ID” configuration must be “ON” while roaming. For settings, please follow the below steps:
  • Android: Call Settings ➡ More Settings ➡ Show my caller ID ➡ Network Default
  • IOS: Settings ➡ phone ➡ Show My Caller ID ➡ ON

 

Special Note

Roaming connectivity of the users who stay in one destination continuously for more than 30 days can be suspended, restricted or terminated without any prior notification or liability to the customer as it violates roaming operator agreement.
 

What is Hajj roaming promotion?
This is a special prepaid roaming plan offered to Hajj pilgrim travelers which include voice, data and SMS bundle for customers roaming in Saudi Arabia. Package charges:
Package rental (Without TAX) Package rental (With TAX)
25$ 29.94$
Note:
  • Rental get charged at the 1st time the customer starts using the bundle.
  • There should be sufficient balance in the account to get the bundles activated at the 1st usage while roaming.
What is the bundle offered under this package?
Validity period 30 Days
Outgoing voice Sri Lanka (M2M) 1500 Minutes
Outgoing voice Sri Lanka (M2O) 20 minutes
Outgoing voice –National (Within Saudi Arabia) 60 minutes

Incoming

60 Minutes
SMS 10
Data 1GB
Where can I activate this plan?
This package can be activated while in Sri Lanka or while roaming in Saudi Arabia.
How can I activate this package?
  • USSD String: *070*5473#
  • USSD: Dial #156# ➡ 3 ➡ 1
How can I de-activate this package?
  • USSD: Dial #156# ➡ 3 ➡ 2
How do I get charged after I complete using the bundle?
You will be charged standard roaming rates after full utilization of the bundle.

Eg: If the outgoing bundle (1500 minutes) is fully utilized, then you will be charged standard rates for outgoing even though the other bundles remain.
How do I get charged in a non-plan country?
You will be charged standard roaming rates in a non-plan country
Do I have auto renewal option for this plan?
Yes. Auto-renewal of the package is applicable once after the expiry of the validity period (After 30 days)
Can I have multiple subscription facility?
Yes. Bundle gets accumulated when multiple activations are done
What are the other plans/ packages I can use with this plan?
  OR NR DP DFR VP SMS_R 1$ Data 1$ Combo 3$ Combo Maritime plan FEB -  200MB/ 1$
Hajj plan (25$ EMPL plan)
Package snap shot:

 

What is Mobitel 10$ Daily Unlimited Roaming Plans?
This plan offers Mobitel postpaid customers to use unlimited data, Calls and SMS while roaming for just 10$ per day.
Package Summary:

 

Bundle

Outgoing calls to SL (M2M)

Unlimited

Outgoing SMS to SL

Unlimited

Data

Unlimited

Outgoing calls to SL (M2O)

10 Minutes

Outgoing calls (National)

20 Minutes

Incoming calls

10 Minutes





** Any service other than the above package bundle including will be charged for standard rates.

How does the charging apply?
  • Customer will be charged USD 10 per day in the listed destinations.
  • Daily charging reset time from 12.00.00 am to 11.59.59 pm (24hrs) Sri Jayewardenepura time Sri Lanka.
How can I activate this service?
By calling 0714555555 or by dialing #999#, select Activation (option 1) → Roaming Plan (option 6) → Postpaid voice plan (Option 04)
How can I deactivate this service?
By calling 0714555555 or by dialing #999#, select Deactivation (option 2) → Roaming Plan (option 6) → Postpaid voice plan (Option 04)
Where can I activate the package?
This package can be activated while in Sri Lanka or roaming via #999#
Where can I use this plan?

#

Country

#

Country

#

Country

1

Afghanistan

12

Greece

23

Netherlands

2

Albania

13

Hungary

24

Poland

3

Australia

14

India

25

Romania

4

Austria

15

Israel

26

Singapore

5

Bahrain

16

Italy

27

Slovakia

6

Belgium

17

Japan

28

Sweden

7

Croatia

18

Korea South

29

Switzerland

8

Cyprus

19

Laos

30

Taiwan

9

Czech Republic

20

Latvia

31

UAE

10

Denmark

21

Lithuania

32

UK

11

Germany

22

Luxembourg

33

USA

What are the notifications received when the plan is activated/deactivated?
Activation:
  • SMS 01 - Dear Customer, unlimited roaming plan has been successfully activated. Pls restart device to complete.
  • SMS 02 - Please note that unlimited roaming plan usage and billing cycle will be reset at 12AM, Sri Jayewardenepura time every day.


Deactivation:
  • SMS: Unlimited roaming plan has been successfully deactivated. You will be charged for standard roaming rates or according to the package activated from now onwards!
What are the other plans/packages I can or can’t use with this plan?
  • Customers can activate One rate roaming, unlimited data plans or normal roaming along with this 10$ unlimited roaming package.
  • Deposit free or SMS roaming customers can’t activate this plan.
How do I get charge if I have activated both 10$ unlimited roaming plan and Unlimited data plan simultaneously?
  • In a country where both plans are available and customer has activated, he will be charged USD 10 per day (Priority will be given to 10$ unlimited roaming plan) and offered unlimited data, voice and SMS.
  • In a country where only unlimited data plan (5$ daily or 50$ monthly) is available, customer will be charged only USD 5 or USD 50$ (Activated pkg rental) for unlimited data roaming plan. In this country, customer will only be eligible to use unlimited data and will be charged for voice and SMS with the standard/ one rate charging.