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Getting Started
What is mCash?
mCash allows you to experience a whole new method of carrying out financial transactions by maintaining a Mobile Money Account. This is both convenient and easy to use. You will be able to deposit, withdraw, transfer funds as well as purchase goods and services and even pay your utility bills .
Who can use the mCash service?
All Pre Paid and Post Paid customers of Mobitel.

 

Click Here for More Information

FAQ's

1. What is meant by Online Payment through mCash?
 
You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.
 
2. How to increase mCash balance in the mCash Account?
 
You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.
 
3. How do I make an Online payment using mCash?
You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.
 
  • Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
  • Step 02 -  Shop Online and proceed to the Check Out page
  • Step 03 -  Select mCash as the payment option
  • Step 04 -  Enter you Mobile Number and mCash PIN
  • Step 05 – Enter the 5 digit code (OTP) received via SMS
  • Step 06 – Confirm the Payment
  • Step 07 -  You will receive an SMS confirming the transaction
Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.
 
4. Transaction is failing, why is that?
  • Insufficient Balance
Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
  • Incorrect PIN or OTP (5 digit code)
Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.
  • Internet Connection
Customer should be connected to the internet and should use a suitable browser
  • Transaction Limit
Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.
 
 

Who is eligible for the Insurance Bill Wipe Out Promo?
  • Any customer who pays for their Life Insurance Premium via mCash ( Own Wallet ) or
  • Any customer  making cash payments for their Life Insurance Premium at any Mobitel Branch / Singer Mega / SLT or at appointed mCash Merchant Points
What is the validity period of the promotion?
 
1st February  2014 to 31st December 2014 ( Includes both days )
 
How do I make a payment using my Mobitel phone via mCash ?
 
Register your insurance policy for Institute Payments & make the payment via mCash as instructed below.
 
Manage Institutes List
 
Step 1: Dial #111# and select “Institute Payments”
Step 2: Select “Manage Institute List”
Step 3: Select “Add Institute List”
Step 4: Select “Insurance”
Step 5: Select the Insurance Company
Step 6: Enter your PIN
Step 7: Enter any name for your Policy
Step 8: Enter your Insurance Policy Number
Step 9: Re-Enter your Insurance Policy Number
Step 10: Confirm your Insurance Policy Number
Step 11: You will receive a SIX digit Reference Number for each registered Policy Number
 
Pay Institute
 
Step 1: Dial #111# and select “Institute Payments”
Step 2: Select Pay Institute
Step 3: Select “Insurance”
Step 4: Select the Institute you wish to make the payment to
Step 5: Enter your PIN
Step 6: Select the Policy Number you wish to make the payment to
Step 5: Enter the amount
Step 6: Confirm the Transaction
Step 7: You will receive a confirmation message upon a successful payment
 
How do I make a payment at any Mobitel Branch / Singer Mega / SLT ?
 
Step 1: Provide your Mobitel mobile number
Step 2: Provide your insurance Company Name
Step 3: Provide your Insurance Policy Number or Six Digit Reference Number
Step 4: provide the amount with the applicable transaction fee
Step 5: You will receive a confirmation message upon a successful payment
 
How do I make a payment at any appointed mCash Merchant Points?
 
Step 1: Provide your Mobile number (Any Mobile Number)
Step 2: Provide your insurance Company Name
Step 3: Provide your Insurance Policy Number
Step 4: provide the amount with the applicable transaction fee
Step 5: You will receive a confirmation message upon a successful payment
 
What are the Insurance companies entitled for the Promotion ?
 
  • Sri Lanka Insurance Corporation
  • Limited
  • Ceylinco Life
  • Ceylinco Insurance PLC
  • AIA Insurance Lanka PLC
  • Union Assurance PLC
  • Janashakthi Insurance PLC
  • Asian Alliance Insurance PLC
  • HNB Assurance PLC
  • Allianz Insurance Lanka Ltd
  • Amana Takaful PLC
 
Is there any Transaction Fee?
 
Transaction fee of Rs 20/= will be charged for the below institutes
 
  • Asian Alliance Insurance PLC
  • Amana Takaful PLC
 
Is there any Transaction Fee for other insurance Institutes?
 
No , There’s no Transaction Fee for  the below Institutes, It’s absolutely free.
  • Sri Lanka Insurance Corporation Limited
  • Ceylinco Life -Ceylinco Insurance PLC
  • AIA Insurance Lanka PLC
  • Union Assurance PLC
  • Janashakthi Insurance PLC
  • HNB Assurance PLC
  • Allianz Insurance Lanka Ltd
What is the Minimum & Maximum Insurance bill amount to be wiped out?
 
Minimum transaction amount –Rs 20/=
Maximum transaction amount-Rs 10,000/=
 
How do you award the Bill Wiped out prize?
 
For mCash registered customers –To their mCash wallet
Other Customers – To their mCash wallet (Free SIM pack will be given)
 
Transaction is failing, why is that?
 
Customer should enter his/her correct PIN.
Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

 

What are Commercial Bank ATMs that mCash Customers can use to Withdraw cash?
 
Following CardLess ATMs of Commercial Bank will be available for mCash Cash-Out service. All other Commercial Bank ATMs will be activated for this service very soon.
 
AKBAR BROTHERS- COLOMBO 334, T.B.JAYA MAWATHA,COLOMBO-1
AMPARA 15, D S SENANAYAKE VEEDIYA,AMPARA
ARPICO DEHIWALA ARPICO SUPER CENTRE,GALLE RAOD,DEHIWELA
ARPICO MAHARAGAMA ARPICO SUPER CENTRE ,NO 310,HIGH LEVEL ROAD ,NAWINNA,MAHARAGAMA
BAMBALAPITIYA NO. 232,GALLE ROAD, COLOMBO 04
COLOMBO 07 NO.209, DHARMAPALA MAWATHA,COLOMBO 07
COMFORT WEAR - NITTAMBUWA WATHUPITIWALA EPZ,NITTAMBUWA
DURDANS DURDANS HOSPITAL ,NO 3,ALFRED PLACE , COLOMBO 03
GALLE CITY NO.130, MAIN STREET, GALLE
HORANA NO.100,SRI SOMANANDA MAWATHA,HORANA
JA-ELA NO.140, NEGOMBO ROAD, JA ELA.
JEWELKNIT - MINUWANGODA JEWELNIT GARMENT ,MINUWANGODA
KEGALLE NO.186,MAIN STREET,KEGALLE
KIRULAPONE NO.98, HIGH LEVEL ROAD, KIRULAPONE
KOCHCHIKADE NO.96A, CHILAW ROAD,KOCHCHIKADE
KOLLUPITIYA 285, GALLE ROAD,COLOMBO 3
KULIYAPITIYA NO.74, HETTIPOLA ROAD,KULIYAPITIYA.
LIBERTY PLAZA (OFF SITE) LIBERTY PLAZA SHOPPING COMPLEX-COLOMBO 03
MARADANA 549, MARADANA ROAD, COLOMBO 10
MT LAVINIA NO.234A ,GALLE ROAD ,MT.LAVINIA
NUWARAELIYA NO.36/3, BUDDHA JAYANTHI MAWATHA,NUWARA ELIYA.
PANNALA NO.29 A,KULIYAPITIYA ROAD,PANNALA.
PETTAH NO.180/1/31, PEOPLE'S PARK SHOPPING COMPLEX,COLOMBO 11
RATMALANA NO.381, GALLE ROAD,RATMALANA
SHADOW LINE- KATUNAYAKE UNIT 15, GCE PLAZA COMPLEX, EPZ, KATUNAYAKE
THALAWATHUGODA NO.07, SURAMYA BUILDING, KOTTE ROAD,THALAWATHUGODA
UNION PLACE NO.01, UNION PLACE,COLOMBO 02
WATTALA NO.396,NEGOMBO ROAD, WATTALA.
WELLAWATTA 343, GALLE ROAD ,COLOMBO 06
YAKKALA No.252/5 ,KANDY ROAD, YAKKALA
 

FAQ's

 
What is the new service launched?
 
For the first time in Sri Lanka, mCash Withdrawals (Cash Out) are possible at Commercial Bank CardLess ATMs (Automated Teller Machines)
 
What is the new service about?
 
mCash Customers can now instantly withdraw physical cash from Commercial Bank Cardless ATMs
 
Does the mCash Customer need to have a Commercial Bank Account to use the facility?
 
No.Only required to have a mCash Account.
 
Is there a card involved in the process of Withdrawal at ATM?
 
No. this is a Card-less process. However you are required to have the Mobile Phone with the mCash Account to receive the PassCode and other confirmation SMSs.
 
Is there a limit that mCash Customer can withdraw money from the mCash Account via ATMs?
 
Yes. Current mCash Cash Out limits will apply.
 
Please refer “Transaction Limits & Charges” here
 
What does the customer need to do in order to perform a Withdrawal @ Commercial Bank CardLess ATMs?
 
Step 01 – Obtain the Five Digit ATM Withdrawal PassCode
Log in to mCash Account (Dial #111#)
Select “mBanking” option
Select “ATM Withdrawal” option (which is available under “mBanking” option) and confirm
mCash Customer will receive a SMS with Five Digit PassCode (e.g. 12345)
Step 02 – Visit ATM and Obtain Physical Cash
 
Visit the nearest Commercial Bank CardLess ATM
Follow through below steps on the ATM
Select “Card Less Transactions” option on the ATM screen
Select “mCash”
Enter mCash Account Number (which is the Mobitel Mobile Number)
Enter preferred Amount
Enter the PassCode and confirm
Collect physical dispensed by the ATM
 
What is this 5 Digit PassCode?
 
mCash Customer is sent a five digit authorization number via SMS when “ATM Withdrawal” is requested as mentioned above.
This 5 Digit Pass Code is required to be entered on the CardLess ATM to obtain cash.
This number will be valid only for 30 minutes for security purposes.
Therefore mCash Customers are advised to request for the 5 Digit Pass Code while waiting at the ATM queue or at least 15 minutes before visiting the CardLess ATM
What will happen if 5 Digit Pass Code is expired?
 
You need to request for another pass code after 30 minutes by following the steps mentioned above.
This is due to the fact that first Pass Code will be expired after 30 minutes.
 
What will happen if thePassCode SMS is accidentally deleted which ?
 
You can log to mCash Account and request for the PassCode again.
If your request comes within 30 minutes, then same PassCode will be sent via SMS.
If 30 minutes expired, then you will receive a new PassCode.
 
How would mCash Customer know that ATM withdrawal is successful/ rejected?
 
There will be number of messages displayed on the Cardless ATM machine on the status of the transaction.
Further mCash will also send successful / rejected transaction status via SMS.
This SMS will include your account balance after the ATM transaction.
 
Is there a service charge when performing a mCash cash-out through a Commercial Bank Cardless ATM?
 
Current mCash Cash Out Charges will apply.
Please refer “Transaction Limits & Charges” here
 
Is there an Additional Fee charged by the Bank ATM?
 
No. There are no additional fees charged to mCash Customers by the ATM or the Bank.
Only charges applicable will be the mCash Cash Out fees as described above.
 
Can a customer perform a mCash withdrawal if the customer does not have the mobile phone with him/her?
 
No. mCash Customer is required to carry the Mobile Phone to receive the 5 Digit Pass Code.
Therefore Mobile Phone is required to complete the Withdrawal at Bank ATM.
 
What is the benefit for mCash customers by using this service?
 
mCash Customer can visit ATMs 24 X 7 for Cash Out transactions adding great deal of convenience.
 
Under what situations would one require to withdraw money from the mobile wallet?
 
When a person is in need of physical cash, a family member or a close friend could send money where mCash Customer can then withdraw money received to his mCash Account through the nearest Commercial Bank Cardless ATM (or by visiting a Mobitel location/mCash Retailers)

 

Service Description
Cash In Deposit money in to your mCash account
Cash Out Withdraw money from your mobile at any mCash retail point
Transfer Funds Send money to any mCash customer
Transfer Funds with Withdrawal Charge Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender
Pay Mobitel Bills Pay your Mobitel bills straight from your Mobile
Pay Utility Bills

Pay your LECO & Water (NWSDB) bills

Pay your subscriptions, installments and insurance premiums

Pay for Goods and Services Pay for Goods & Services purchased at mCash Merchant Points
Purchase Products Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly.
Check Account Balance Check your account balance
Mini Statement View the last 5 transactions
Change PIN Change your PIN
Change Language Change the preferred language between Sinhala, Tamil and English

 

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types

  • Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

  • Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.

Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads

Terms & Conditions

Application Form

User Manual

Transaction Limits

What is mCash?
 
mCash is a unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.
 
Who can use the mCash service?
 
All Pre Paid and Post Paid customers of Mobitel.
 
How do I register for mCash?
 
Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.
 
Is there a limit to my mCash account?
 
Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.
 
How can I enhance my mCash account limit?
 
You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.
 
Do I need to have a bank account to use mCash?
 
No, you don’t need to have a bank account.
 
Can I use mCash on my existing phone number?
 
Yes. You can activate the service on your existing phone number.
 
What are the available features of mCash?
 
The most common functions of the system are as follows:
  • Cash In/Out (Deposits and Withdrawals)
  • Person to Person Money Transfer (Peer to peer transfer)
  • Bill Payments (Utility bills, insurance etc.)
  • Pay for goods and services
  • Check account balance / Mini statements
 
Can I use my mCash account outside of Sri Lanka?
 
No, you can’t.
 
Can I transfer money from my bank account to my mCash account?
 
No
 
Will I get charged a registration fee?
 
No. Registration for mCash is free of charge.
 
How do I get a statement of my transactions?
 
Option 01: Obtain a Mini Statement through your Mobile
Option 02: Obtain a Detailed Statement from any Mobitel branch.
 
How will I know whether my transaction is successful?
 
You will receive a confirmation SMS after every transaction.
 
What if I don’t receive a confirmation SMS after a transaction?
 
The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.
 
Do I get charged for receiving an SMS?
 
All the SMS’s that you receive are free of charge.
 
Is there a daily fee for using mCash?
 
There is no daily fee for using the service.
 
Do I have to maintain a minimum balance in my mCash account?
 
No, you don’t have to.
 
Do I need to pay any service charges for this service?
 
No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.
 
Transaction Type
Transaction Charge (Rs.)
 
mCash Account Top up FREE
Send Money  
Rs. 500 and below FREE
Above Rs. 500 5
Mobitel Bill Payments (Mobile, Broadband) FREE
Utility Bill Payments (LECO, NWSDB (Water), SLT etc.)
Direct from your Mobile
At Appointed Merchant point with Merchant Assistance
20.00
Institutional Payments (Finance, Leasing, Insurance) 0 – 20.00  *Conditions Apply
Cash Withdrawal  
Rs. 200 and below 5.00
Above Rs. 200 – up to Rs. 500 10.00
Above Rs. 500 – up to Rs. 1,000 20.00
Above Rs. 1,000 – up to Rs. 3,000 60.00
Above Rs. 3,000 – up to Rs. 5,000 100.00
Payment of Goods at appointed Merchants FREE
Mini Statement FREE
Detailed Printed Statement 200.00 at Mobitel Branches only
Balance Check FREE
Change PIN FREE
 
 
Do all mobiles support this mCash service?
 
Yes, you could use the service on any mobile phone.
 
How can I change my PIN?
 
Step 1: Dial #111# and select “Change PIN”
Step 2: Enter current PIN
Step 3: Enter new mCash PIN
Step 4: Re-enter new PIN
Step 5: You will receive a confirmation via SMS
 
If I misplace my PIN do I have a way to reset it?
 
Yes, you can reset your PIN by visiting a Mobitel outlet.
 
What happens to my mCash account if I lose my Mobile phone?
 
There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.
 
Is my money safe?
 
Yes, the service follows guidelines of the Central Bank of Sri Lanka.
 
Will I be charged for receiving money to my mCash account?
 
No. Receiving money transfers into your account is FREE.
 
Will I be charged for checking my account balance?
 
No, checking account balance is absolutely FREE.
 
Are there any transaction limits?
 
Yes, there are.
 
Transaction Type mCash Account Category Minimum Limit Per Transaction(LKR) Maximum Limit Per Transaction(LKR)
Transactions Limit Per Day( LKR)
 
Top-up and Receive Money
Basic 1 10,000 10,000
Enhanced 1 25,000 25,000
Send Money Basic 6 5,000 10,000
Enhanced 6 5,000 25,000
Mobitel Bill Payments Basic 20 10,000 10,000
Enhanced 20 25,000 25,000
Utility Bill Payments Basic 20 10,000 10,000
Enhanced 20 25,000 25,000
Institutional Bill Payments (Finance, Insurance, Leasing) Basic 20 10,000 10,000
Enhanced 20 25,000 25,000
Payment for Goods at Participating merchants Basic 10 10,000 10,000
Enhanced 10 25,000 25,000
Internet Based Payments for any web merchant Basic 10 10,000 10,000
Enhanced 10 25,000 25,000
 
 
I have sufficient funds in my account but why can’t I perform a transaction?
 
There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.
 
Where can I top-up my mCash account?
 
There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
 
Please refer mobitel.lk/mCash for full list of Retailers.
 
Can I pay for goods and services purchased with mCash?
 
Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.
 
Please refer mobitel.lk/mCash for full list of Merchants.
 
How can a Merchant get registered for mCash?
 
Please call for 1717 for details on how to sign up as a mCash Merchant.

 

mCash Account Top-up(Deposit Money)

 
Step 1: Merchant initiates the transaction
Step 2: Provide your mobile number and the amount you prefer to deposit
Step 3: Hand over cash to the Merchant
Step 4: You will receive a confirmation SMS along with transaction details
 

Withdrawal (Withdraw Money)

 
Walk into any mCash Point and request for the Cash out Service
Step 1: Merchant initiates the transaction
Step 2: You need to provide your mobile number and inform the amount you need to withdraw
Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction
Step 4: Enter your PIN to authorize the transaction
Step 5: You will then receive a confirmation SMS along with transaction details
Step 6: Merchant will hand over cash
 

Send Money

 
Step 1: Dial #111# and select Send Money
Step 2: Enter your PIN
Step 3: Enter the Mobile number of the person you wish to transfer funds to
Step 4: Enter the amount you wish to transfer
Step 5: Confirm transaction
Step 6: You will receive a receipt via SMS including the transaction details
 

Send Money with Withdrawal Fee

 
Step 1: Dial #111# and select Send Money with Withdrawal Fee
Step 2: Enter your PIN
Step 3: Enter the Mobile number of the person you wish to transfer funds to
Step 4: Enter the amount you wish to transfer
Step 5: Confirm transaction
Step 6: You will receive a receipt via SMS including the transaction details
 

Mobitel Bill Payments

 
Step 1: Dial #111# and select “Mobitel Bill Payments” from menu
Step 2: Enter your PIN
Step 3: Enter the amount you wish to pay
Step 4: Confirm the transaction
Step 5: You will receive a receipt via SMS including the transaction details
 

Utility Bill Payments

 
Step 1: Dial #111# and select “Utility Payments” from the menu
Step 2: Select Pay Bill
Step 3: Select relevant utility provider (CEB, LECO, Water Board etc.)
Step 4: Enter your PIN
Step 5: Enter the amount you wish to pay
Step 6: Confirm transaction
Step 7: You will receive a receipt via SMS including transaction details
 

Add New Payee (Utility Bill Payments)

 
Step 1: Dial #111# and select “Utility Payments” from menu
Step 2: Select Manage Payee List
Step 3: Select Add New Payee
Step 4: Select one Payee from List
Step 5: Prompt to enter a preferred account name
Step 6: You will be prompted to enter the account number
Step 7: Re-enter the account number
Step 8: You will receive a Reference Number
Step 9: Account details will be sent through an SMS
 

Pay for Goods & Services

Over the Counter

 
Step 1: Merchant initiates the transaction by informing you the bill amount
Step 2: You need to provide your mobile number
Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction
Step 4: Enter your PIN on your mobile to authorize the transaction
Step 5: You will then receive a confirmation SMS along with the transaction details
Step 6: Merchant will hand over goods / services to you
 

Institute Payments

 
You can also make payments to Institutes which are mainly service organizations such as government departments, commercial banks, insurance, finance & leasing companies, educational service providers etc.
Manage Institutes List
 
Step 1: Dial #111# and select “Institute Payments”
Step 2: Select Manage Institute List
There onwards you could perform the following similar to the manner in which you manage the utility list.
- Add Institute
- Delete Institute
- View Institute List
- Delete Institute List
 

Pay Institute

 
Step 1: Dial #111# and select “Institute Payments”
Step2: Select Pay Institute
Step 3: Select the Institute you wish to make the payment to
Step 4: Enter your PIN
Step 5: Enter the amount
Step 6: Confirm the Transaction
Step 7: You will receive a confirmation message upon a successful payment
 

Check Account Balance

 
Step 1: Dial #111# and select “Check Balance”
Step 2: Enter PIN
Step 3: You will be able to view the balance
 

Manage Your Account

 
Mini Statement
 
Step 1: Dial #111# and select “Manage Your Account”
Step 2: Select Mini Statement
Step 3: Enter PIN
Step 4: You will be able to view the Mini Statement as a message
 

Change Language

 
Step 1: Dial #111# and select “Manage Your Account”
Step 2: Select “Change Language”
Step 3: Enter your PIN
Step 4: Select your preferred language
Step 5: Confirm the change of language
Step 6: You will notified of the change of the preferred language
 

Change PIN

 
Step 1: Dial #111# and select “Manage Your Account”
Step 2: Select Change PIN
Step 3: Enter current PIN
Step 4: Enter new mCash PIN
Step 5: Re-enter new PIN
Step 6: You will be notified regarding the change of the PIN
 

Close Account

 
Step 1: Dial #111# and select “Manage Your Account”
Step 2: Select “Close Account”
Step 3: Enter your PIN
Step 4: Confirm the Closure of the Account
Step 5: You will receive a confirmation message on the account closure
 

Detailed Statement

 
You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account