Smart Loan

As a valued SLT-Mobitel mobile prepaid customer, you can now enjoy the following benefits with the Smart Combo Loan for just Rs. 129.

The loan amount will be automatically recovered in the following ways when the customer makes a recharge:

1. What is this promotion about?

This promotion allows Mobitel customers to continue enjoying the full benefits of their preferred package after it has expired between 11th – 17th of April 2025. Even if a customer is unable to top up or renew their package, they can still access the same features and benefits by activating a loan for a limited period. This ensures uninterrupted service, allowing customers to enjoy the benefits of their original package while they recharge or renew their account.

2. What is the promo period?

The promotion runs from 11th April to 17th April 2025 (7 days).

3. What loan packages are available during this promotion and validity periods?

Below are the available high-value loan packages:

4. Who is eligible for the loan packages?

5. How can the customer activate the loan package?

Activation process:
After the customer's package expires, starting the next day until the 17th of April 2025, the customer will be eligible to activate the loan by dialing the following USSD codes:

6. What is the grace period given to the customer to settle the high value loan package?

• Repayment period: The customer has 5 days from the loan activation to fully repay the loan and service charges + taxes.
• • If not settled within 5 days, the customer’s account will be suspended, and they will not be able to use the benefits given on the high value loan package until the loan value and service charges + taxes are fully settled.

7. Loan Settlement Scenarios and Outcomes: What Happens After a Customer Settles Their Loan?

8. What are the settlement values and service fees + taxes?

Each loan package includes service charges and applicable taxes. For example, the Rs. 1298 Max Plus Loan has a total package recovery cost of Rs. 1,490.36, which includes the service charge and taxes.
Here are the details for each loan:

Loan Package Details

9. What if customers have further questions?

If customers have any other questions or need assistance, they can contact Mobitel customer support via 1717.

1. What is Mobitel instant voice loan facility?

The Mobitel instant voice loan is an emergency credit facility available for you if you on prepaid, allowing you to obtain a reload on loan whenever your prepaid account balance runs out of credit.

2. How do I activate the Mobitel instant voice loan, and what loan options are available?

To activate a loan, simply dial the USSD code on your mobile phone corresponding to your desired loan amount from the list below.

The eligibility for the available loan options depends on how long you have been a subscriber to the Mobitel network. Based on your tenure, you can select and activate the loan that suits your needs.

3. How can I become eligible for this service?

To be eligible for this service, your Mobitel connection (SIM) must have been registered for more than 3 months.

4.What is the minimum and maximum account balance I need to activate the Smart Loan? 

The minimum account balance required to activate the Smart Loan is Rs. 0.00, while the maximum account balance is Rs. 10.00. 

5. What products and services can I access by activating the instant loan facility?

You can use the loan to access any of the following products or services offered by Mobitel:

• Outgoing calls (local)
• Outgoing SMS (local)
• Internet browsing
• Value-added services

6. How can I check the available balance of my loan?

You can check the available balance of your loan by dialing *100# on your phone. You will receive an SMS with the remaining balance on your loan.

7. How can I re-pay my loan?

The loan amount will be automatically recovered in the following ways when you do a recharge

1.What is Mobitel instant data loan facility?

With the Data Loan facility, prepaid users can borrow data when they run low. This emergency credit service ensures you stay connected without any interruptions, providing you with seamless and convenient connectivity.

2.How do I activate the Mobitel instant data loan, and what loan options are available?

To quickly activate a loan that suits your needs, dial #170# on your mobile phone and choose the data loan option and You'll see a list of loan amounts available with Mobitel. Simply select the amount that fits your requirements best.

This straightforward process ensures you can access the loan service hassle-free, tailored to your subscription status and immediate data needs.

3.How can I become eligible for this service?

This straightforward process ensures you can access the loan service hassle-free, tailored to your subscription status and immediate data needs.

4.What products and services can I access by activating the instant loan facility?

You can use the loan to access any of the following products or services offered by Mobitel:

• Internet browsing

5. How can I check the available balance of my data balance obtained through data loan facility?

You can check the available balance of your data using following options.

• Type DB and send it to 7678.
• Dial #170#*

6. What is the minimum and maximum account balance I need to activate the Smart Loan?

The minimum account balance required to activate the Smart Loan is Rs. 0.00, while the maximum account balance is Rs. 30.00.

7.How can I re-pay my loan?

The loan amount will be automatically recovered in the following ways when you do a recharge.