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Switch to eSIM,yourself,with SLT-MOBITEL

 

 

1.What is eSIM?

eSIM, or embedded sim, is a digital SIM card that is built directly into your device, such as a smartphone, tablet, or smartwatch. It eliminates the need for a physical SIM card and allows you to switch your number to a virtual SIM on selected handsets.  

 

2.How does eSIM work?

Instead of using a physical SIM card, eSIM technology relies on a secure digital profile that is remotely provisioned onto your device by Mobitel. This eSIM profile contains the necessary information to connect to a mobile network.

 

3.What are the benefits of using eSIM?

 

  • Convenience: No need to physically insert or swap SIM cards. No more looking for an ejector tool or a paperclip to change SIMs.
  • Cross-Device Compatibility: eSIM can be used across a range of devices, this means each time you change your phone to another eSIM-enabled device you do not need a physical SIM card.
  • Multiple mobile numbers: on a single device, offering ultimate flexibility.
  • No Damages – avoid damages to the phone or SIM by trying to swap sim cards.

 

4.Which devices support eSIM?

Many modern smartphones, tablets, smartwatches, and laptops support eSIM functionality.

Note: Please note that the below list is constantly expanding as more eSIM-compatible devices are released.

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible.

 

 

Brand

Device Model

Special Comment

Apple

iPhone XR

iPhone XS

iPhone XS Max

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone SE 2 (2020)

iPhone 12

iPhone 12 Mini

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 13

iPhone 13 Mini

iPhone 13 Pro

iPhone 13 Pro Max

iPhone SE 3 (2022)

iPhone 14

iPhone 14 Plus

iPhone 14 Pro

iPhone 14 Pro Max

iPhone 15

iPhone 15 Plus

iPhone 15 Pro

iPhone 15 Pro Max

 

iPad Pro 11″ (model A2068, from 2020)

 

iPad Pro 12.9″ (model A2069, from 2020)

 

iPad Air (model A2123, from 2019)

 

iPad (model A2198, from 2019)

 

iPad Mini (model A2124, from 2019)

 

IPad 10th gen (modelo 2022)

 

 

*On iPhone 13 and 14 models, you can have two eSIMs activated at the same time.

 

*iPhones from mainland China and iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) don’t have eSIM capability.

 

*iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max are not compatible with physical SIM cards in the USA

Samsung

Samsung Galaxy A54 5G

Samsung Galaxy S20

Samsung Galaxy S20+

Samsung Galaxy S20+ 5g

Samsung Galaxy S20 Ultra

Samsung Galaxy S20 Ultra 5G

Samsung Galaxy S21

Samsung Galaxy S21+ 5G

Samsung Galaxy S21+ Ultra 5G

Samsung Galaxy S22

Samsung Galaxy S22+

Samsung Galaxy S22 Ultra

Samsung Galaxy S23

Samsung Galaxy S23+

Samsung Galaxy S23 Ultra

Samsung Galaxy Note 20

Samsung Galaxy Note 20 Ultra 5G

Samsung Galaxy Fold

Samsung Galaxy Z Fold2 5G

Samsung Galaxy Z Fold3 5G

Samsung Galaxy Z Fold4

Samsung Galaxy Z Fold5 5G

Samsung Galaxy Z Flip

Samsung Galaxy Z Flip3 5G

Samsung Galaxy Z Flip4

Samsung Galaxy Z Flip5 5G

*The following Samsung devices are not compatible with eSIM:

 

*Samsung Galaxy S20 FE 4G/5G

 

*Samsung S20/S21 (US versions)

 

*Galaxy Z Flip 5G (US versions)

 

*Samsung Note 20 Ultra (Versions from the US and Hong Kong)

 

*Samsung Galaxy Z Fold 2 (Versions from the US and Hong Kong)

Google Pixel

Google Pixel 2 (only phones bought with Google Fi service)

Google Pixel 2 XL

Google Pixel 3 XL

Google Pixel 3a (not including phones bought in Japan or with Verizon service)

Google Pixel 3a XL

Google Pixel 4

Google Pixel 4a

Google Pixel 4a 5G

Google Pixel 4 XL

Google Pixel 5

Google Pixel 5a

Google Pixel 6

Google pixel 6a

Google Pixel 6 Pro

Google Pixel 7

Google Pixel 7 Pro

Google Pixel Fold

* Google Pixel 3 (not including phones bought in Australia, Taiwan or Japan. Phones bought with US or Canadian carriers other than Spring and Google Fi don’t work with eSIM)

 

*Google Pixel 3 devices from Australia, Japan, and Taiwan are not compatible with eSIM.

 

*Google Pixel 3a from South East Asia is not compatible with eSIM.

Huawei

Huawei P40

Huawei P40 Pro

Huawei Mate 40 Pro

*The Huawei P40 Pro+ and P50 Pro are not compatible with eSIM.

Oppo

Oppo Find X3 Pro

Find N2 Flip

Oppo Reno 5A

Oppo Reno 6 Pro 5G

Oppo Find X5

Oppo Find X5 Pro

Oppo A55s 5G

*Please note that the OPPO Lite line does not support eSIM

Sony phones

Sony Xperia 10 III Lite

Sony Xperia 10 IV

Xperia 10V

Xperia 1 IV

Sony Xperia 5 IV

Sony Xperia 1 V

Sony Xperia Ace III

 

Xiaomi

Xiaomi 12T Pro

Xiaomi 13

Xiaomi 13 Lite

Xiaomi 13 Pro

 

Motorola

Motorola Razr 2019

Motorola Razr 5G

Motorola Razr 40

Motorola Razr 40 Ultra

Motorola Razr+

Motorola Edge+

Motorola Edge 40 Pro

Motorola G52J 5G

Motorola G52J 5G Ⅱ

Motorola G53J 5G

 

Other eSIM-compatible devices

Sharp AQUOS sense4 lite

Sharp AQUOS Sense6s

AQUOS sense 7

AQUOS sense 7plus

Sharp AQUOS Wish

AQUOS wish 2 SHG08

AQUOS wish3

AQUOS zero 6

Simple Sumaho6

Sharp AQUOS R7

Sharp AQUOS R8

Sharp AQUOS R8 Pro

Gemini PDA

Rakuten Mini

Rakuten Big-S

Rakuten Big

Rakuten Hand

Rakuten Hand 5G

Surface Pro X

Honor Magic 4 Pro

Honor Magic 5 Pro

Honor 90

Fairphone 4

DOOGEE V30

OnePLus 11

HAMMER Blade 3

HAMMER Explorer PRO

HAMMER Blade 5G

Nokia XR21

Nokia X30

Nokia G60 5G

myPhone NOW eSIM

Vivo X90 Pro

 

 

5.How do I check if my device supports eSIM?

Dial *#06# on your phone, you will see an EID number, which means your device supports eSIM.

 If you do not see an EID, this means your device does not support eSIM.

 

6.Will there be a fee for the eSIM?

Currently, our eSIM is part of a promotional offer. But there will be a charge for eSIM in the future.

 

7.How do I convert my physical SIM to an eSIM?

 

  • Follow the instructions below

Once you accept the T&C and click the “Convert to eSIM button”, we recommend you scan and set up the eSIM on your phone based on the instructions below.

Please note that your number is ready to be transferred to the eSIM after 30 minutes. And you will lose connectivity on your physical sim after this period. Hence, we recommend you to scan the QR code and set up the eSIM as soon as possible.

 

Scanning QR Code:

To carry out the below steps ensure that you have a WiFi or cellular data connection to complete this step on your smartphone.

 

Note for iPhone users: If you have an eSIM-only iPhone 14 or iPhone 14 Pro model and you don’t have a WiFi network, Apple has a new solution to activate your eSIM: during the set-up process, you can choose to continue without WiFi. This allows you to set up your new eSIM without WiFi —at no cost to you.

 

Step 1:

You will receive an email that contains a PDF document that includes your QR code, you will be requested to enter a password to open the PDF, Please enter your NIC (National ID number) / Passport number to open the PDF document.

Step 2:

Option 1: Go to your device's settings, find the eSIM option, and scan the provided QR code.

Option 2: Open the device camera, scan the QR code, and follow the steps.

Step 3:

The eSIM profile will be downloaded on your device.

 

Note 1: Please be aware that after converting your number to an eSIM, SMS incoming services will not be accessible for 24 hours. This measure is in place to ensure the security of your mobile number during the transition process. It's a standard precaution taken by Mobitel to safeguard against any potential misuse of the SIM change service. We appreciate your understanding and patience as we prioritize the security of your account.

 

Note 2: Please do not select the 'Delete eSIM' or 'Erase eSIM' option in your device settings. On opting for these choices, your eSIM profile will get permanently deleted, and you will not be able to reuse the QR that was received in your email.

If it gets removed unknowingly or accidentally, visit your nearest SLTMobitel outlet to re-activate the QR.

 

8. Can I have my number on the eSIM and physical SIM card?

No, you can only have your number in one profile.

 

9. What happens if I lose my eSIM-enabled device?

You should contact 1717 immediately to report the loss and request for a temporary suspension of your number, thereafter, please visit the Mobitel outlet to activate your eSIM to the new phone (if it is compatible with eSIM).

 

10. Can I change my eSIM to another eSIM-supporting phone?

Yes, you can change your eSIM to another phone which supports the eSIM.

To change your eSIM to another eSIM-compatible device, you have to visit a Mobitel outlet.

 

11. What if my device is not eSIM compatible but I convert my physical SIM to eSIM DIY?

You will lose your connection on the physical SIM and since you do not have the option to enable eSIM on your phone you will not be able to use your phone. You will have to visit a Mobitel outlet to transfer your number back to your physical SIM.

 

12.I'm an Enterprise customer, Can I change my physical SIM to eSIM using DIY options?

You cannot switch your sim by yourself, please contact your account manager who will arrange for the transition on your behalf.