Frequent Inquiries |
DIY to promote |
---|---|
• Check prepaid account balance & available plan bundles |
• Dial *100# |
• How to Recharge |
• Dial *102* PIN number # & send |
• Roaming Plan activation & deactivation • Activate & deactivate Deposit free roaming & one rate roaming • Prepaid Roaming Data barring option |
• Roaming self service Portal #999# |
• Check Roaming Rates and plans available for countries |
Mobitel website and Self-care App |
Roaming plan activation USSD codes: • USD1 Data pack • USD1 Combo pack • USD3 Combo pack • USD5 Unlimited data plan • USD2/1GB Data plan |
• Dial #999*01# • Dial #999*02# • Dial #999*03# • Dial #999*05# • Dial #789*2# |
Frequent Inquiries |
DIY to promote |
---|---|
• How to make an IDD Buddy Call |
• Dial : 100 < Country code > <Recipient number> |
• To make a premier IDD call |
• Dial : 00 < Country code > <Recipient number> |
• To activate IDD Unlimited |
• SMS : Activate (Type ‘ IDD UL’ and send to 433) • USSD : (#433*01#) |
• To gets Special IDD Rates |
• Dial 433 |
• How can I check my remaining balance of the IDD bundle |
• SMS : balance IDD voice (Type ‘IDD BAL’ and send to 433 / Dial *100#) |
• How Activating Any 8 IDD |
• SMS : Activate (Type - any8act and send to 433) Deactivate (Type - any8dact and send to 433 ) • USSD : (#888#) • Prepaid IVR: (Call 141 & Press 4) |
• How to Add Any 8 Numbers |
• SMS: (any8add#00 country code & number1# country code & Number 2 and send to 433) • USSD : (#888#) • Prepaid IVR: (Call 141 & Press 5 then select 1) |
• How to check the Nominated any 8 Numbers |
• Activate (Type - myany8 and send to 433) • USSD : (#888#) • Prepaid IVR: (Call 141 & Press 5 then select 3) |
• How to change Numbers |
• SMS : (any8chg# Old number _New Number and send to 433) • USSD : (#888#) |
Frequent Inquiries |
DIY to promote |
---|---|
• SIM replacement IVR SIM details |
• Android Mobile Application: “mConnect” |
• mCash |
• Self-care USSD code ( #111# ) |
• Recharge card invisible PIN |
• USSD code Re-charge ( #4525# ) |
• Student iCard |
• Dial --> #717# to register for the service. |
Frequent Inquiries |
DIY to promote |
---|---|
• Mobitel Rewards Options available to check loyalty points? |
• USSD --> #071# |
How can I share my feedback / suggestions/concerns about the program? |
• email to --> mobitelrewards@mobitel.lk |
• Satisfaction SMS Survey for the Club Magnate Customers |
• SMS --> 559 (SMS Short code) |
• Roaming Rewards |
• logging --> www.roamingrewards.com. |