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Branches

Touch Points (SLT/SINGER)

Dealers with Online staff

Dealers without Online staff

Obtain a new connection - Post Paid (Voice)

YES

YES

YES

YES

Obtain a new connection - Post Paid Broadband

YES

YES

YES

YES

Obtain a new connection - Pre Paid

YES

YES

YES

YES

Temporary suspension on request

YES

YES

YES

NO

Permanent disconnection on request

YES

YES

YES

NO

Reconnections

YES

YES

YES

NO

Reconnection on settlement of bill

YES

YES

YES

YES

Customer Re-registration ( Pre-Paid)

YES

YES

YES

NO

Address Changes

YES

YES

YES

NO

Package Changes

YES

YES

YES

NO

Detail Bills / CLI Reports

YES

NO

NO

NO

Nominated Number Changes

YES

YES

YES

NO

mCash  ( In & Out )

YES

YES

YES

NO

Any8 IDD activation & deactivations

YES

YES

YES

NO

Bill payments

YES

YES

YES

YES

Billing Inquires

YES

YES

YES

NO

IDD activation & deactivation

YES

YES

YES

NO

SIM replacements

YES

YES

YES

Through IVR - Pre Paid Only

Post Paid  to Pre-Paid  migrations

YES

YES

YES

NO

Ownership transfers

YES

YES

YES

NO

Phone and Device purchases

YES

YES

NO

NO

GPRS/WAP/ MMS General Settings

YES

YES

YES

NO

Modem configurations

YES

YES

YES

NO

Roaming activation & deactivation

YES

YES

YES

NO

SMS Roaming activations & deactivations

YES

YES

YES

NO

Number changes

YES

YES

YES

NO

m ticketing

YES

YES

YES

NO

CALL BLOCK

YES

YES

YES

NO

Broadband on Mobile facility

YES

YES

YES

NO

Data speed concerns/complaints

YES

YES

YES

NO

Coverage complaints

YES

YES

YES

NO

mFax activation & deactivations

YES

YES

YES

NO

Activation & deactivations of mTunes

YES

YES

YES

NO

Package information

YES

YES

YES

YES

Smart loan information

YES

YES

YES

NO

Cash Bonanza

YES

YES

YES

NO

Smart freedom

YES

YES

YES

NO

Credit limit enhancements

YES

YES

YES

NO

Deposit refunds

YES

YES

YES

NO

Request for a Golden number

YES

YES

YES

NO

Bill copies

YES

Some touch points

Some touch points

NO

Phone repairs

YES

NO

NO

NO

Device replacements

YES

YES

YES

NO

Activations & deactivations of Black Berry service

YES

YES

YES

NO

Activations & deactivations of content filtering service

YES

YES

YES

NO

Standing order activations & deactivations

YES

YES

YES

NO

Payment commitments for settling o/standing

YES

YES

YES

NO

MCA activations

YES

YES

YES

NO

Voice mail activations & deactivations

YES

YES

YES

NO

SMS Banking activation process

YES

YES

YES

NO

Activate Voice on DATA

YES

YES

YES

NO

Activate Detailed bill facility on bill

YES

YES

YES

NO