By Providing a valid Email Address, you will receive the E-Ticket and other information related to your journey. Additionally, if you wish to receive the reservation details to your Mobile, kindly provide a valid local mobile number.
There is no physical ticket issued by the Station. You can use the E-Ticket received via the given email or you can use home printed ticket for your reservation if it is needful.
Yes, you can use the E-Ticket and bring the printed or E- version once you visit the station for the journey.
You will get the refund (excluding service charge) by producing the E-Ticket to a mTicketing service enabled station counter, the ticket needs to be reserved under your NIC/Passport to claim the refund.
Upon successful completion of the reservation, E-Ticket will be emailed to you along with the travel information. Additionally, an SMS will also be sent to your local mobile number.
Unfortunately, you won’t get the E-Ticket and journey information even though the payment is successful via an email. Therefore, kindly ensure that you provide a valid email ID when reserving tickets online. But if you have given a valid local mobile number, you will receive ticket information via an SMS. (Not the ticket)
A railway warrant is a voucher issued to travel on railways for certain groups such as government employees, military personnel and retirees at free of charge. The cost of the ticket is charged to the warrant issuer's account (Government department, ministry or relevant government entity).
Being a government servant, Military officer or a Pensioner
Only the warrant holder and his/her immediate family members are eligible for this benefit, and you must enter each and everyone’s details once you get the written document and temporary reservation.
You have to contact the government organization which you are employed and apply for a warrant.
You can make a temporary reservation for the warrant document through the online seat reservation service, and you have to enter the warrant details similar to the written warrant document.
In the system, you can make 5 reservations including warrant holder under one warrant document. If the number is more than 5, please visit the nearest railway station or contact Sri Lanka Railways via 1971.
Yes. Otherwise, they won’t be able to travel under your warrant pass.
Only the warrant holder can personally make a reservation through the online reservation platform and accordingly, warrant holder can reserve the warrant reservations for any family member who is eligible for the warrants.
The temporary warrant reservation will be cancelled within 07 days from the date of the temporary reservation or 48 hours prior to the commencement of the respective train journey, whichever occurs first. Therefore, it is the passenger's responsibility to confirm the reservation and get the ticket reserved under the warrant by presenting the correct warrant document to a mTicketing enabled railway station before the said deadline.
You have to visit a railway station which has the facility of online seat reservation using official warrant documents in order to confirm your temporary reservation made via the website.
You have to revise your written warrant document from the respective government institution that has issued the document by providing correct details.
Charges are not applicable for warrant reservations.
You have to visit an online seat reservation enabled station with the official warrant document and SM will issue the ticket after the validation process.
You have to visit the nearest Railway station where the mTicketing service is available together with the reference number and the written warrant document issued to you.
It is a mandatory requirement to provide your NIC, reference of the online temporary reservation and the faultless written warrant document to the counter for the verification purpose.
Return is not available for the warrant reservations; you will have to make a separate reservation for the return journey for return warrant.
For one-way journeys, the validity period of the warrant counts as 30 days from the warrant issue date.
No. You can’t use any document as a travel pass instead of the printed ticket issued from the Sri Lanka Railways as your temporary reservation needs to be verified your original physical warrant document.
You may contact Sri Lanka railways via 1971 for any clarification.
You will not receive the temporary reservation confirmation email. Since you have given a valid local mobile number, you will receive ticket information via an SMS.