Press Releases

Monday, 14th January 2019

Mobitel revamped its state-of-the-art customer care centre at its Flagship Store in Colombo 02

Fulfilling its promise of being the caring mobile service provider, Mobitel proudly reopened its newly-refurbished customer care centre at its flagship store in Colombo 02 recently. The latest amongst its many customer care centres across the country to undergo extensive refurbishment, it reflects a significantly enhanced outlook to ensure the steady delivery of Mobitel's technologically sophisticated products and service offerings.
The state-of-the-art customer care centre offers enhanced customer convenience and comfort for a superlative experience for customers. The centre showcases the latest technologies pioneered by Mobitel, with areas for customers to engage with its Internet of Things (IoT) devices for smart living, wide array of smartphones, and a gaming and robotics area as well. The aim of refurbishing its customer centres is to deliver a superior experience to customers while simultaneously introducing them to the latest technologies that Mobitel is bringing to Sri Lanka for the first time to enhance customers’ lives. Its focus on customer-centricity has ensured that all its product offerings are aligned towards empowering the consumer - inspiring it to introduce ground-breaking innovations. Care is inbuilt in Mobitel’s DNA. Built around the concept of customer centricity and the ‘Care’ promise, Mobitel’s service and call centers have earned the distinction of being the most responsive. 
Mobitel has received an array of awards and accolades during 2018, such as the coveted ‘Service Brand of the Year – Gold’ at the 2018 SLIM Brand Excellence awards recently for the second straight year in a row; the Le Fonti Corporate Award for ‘Excellence of the Year for Innovation & Leadership’ – Mobile Telecommunications at a gala event in Hong Kong; and 3 awards in high profile categories at the ACEF 2018 7th Global Customer Engagement Forum & Awards held in Mumbai, India. The ACEF 2018 awards are significant because winners were selected from 621 entries from over 200 companies from across the globe. This stands testament to the brand promise of ‘We Care. Always’ which Mobitel practices by improving service standards to its customers.
Tuesday, 8th January 2019

Mobitel Cash Bonanza aims to put smiles on many more faces in 2019  

Over 2.1 million lucky customers have won from Mobitel Cash Bonanza program since its inception 
Everyone is a winner with Mobitel’s Cash Bonanza campaign renewed yet again for 2019, which will successfully reward customers across the entire spectrum with delightful prizes and surprises. Putting smiles on the faces of over 2,172,299 Sri Lankans to-date, the Cash Bonanza campaign rewards customers with Mercedez Benz cars and cash prizes throughout the year. Truly, Mobitel Cash Bonanza has become an eagerly anticipated event in people’s social calendar, as families and friends converge on the latest Cash Bonanza location in a new town, each month, to enjoy a fun-filled celebration for all ages. In essence, Mobitel Cash Bonanza has become a celebration for the entire nation. 
Mobitel Cash Bonanza 2019 offers customers the exclusive opportunity to win the latest Mercedes Benz cars, along with an opportunity to win millions in cash prizes. These gifts are awarded at its highly popular Cash Bonanza carnivals which also welcome the open public as well, where they can enjoy hours of fun and games amidst its festive, cheerful and fun-filled atmosphere. 
Appealing to all ethnicities, genders and ages, it has become a must-visit event and is hosted in various towns monthly, giving people the experience of a lifetime. For children, the event is an opportunity to dance, sing, play games and experience the best in entertainment, while for the teens, it is a platform to engage with the newest technology where forums and IoT (Internet of Things) training sessions are held. Meanwhile, for the youth, the Mobitel Cash Bonanza offers foot-tapping musical shows featuring top artistes. The event is also meaningful for senior citizens, as they can have their eyesight, blood sugar ad blood pressure levels checked by top health specialists. The Mobitel Cash Bonanza is a great reason for all Sri Lankans to look forward to a year of rewards and surprises that will help celebrate life.
Cash Bonanza is a reload, recharge and bill payment promotion for Mobitel customers. Mobitel Pre-Paid, Post-Paid and Broadband customers are eligible for the Mobitel Cash Bonanza draw with a winning chance for every Rs. 50/- cash recharge, reload or Post-Paid bill value payment. There is no separate registration process but all Mobitel customers are automatically entitled for the draw. For the daily cash prizes, Pre-Paid winning customers will receive the prize by way of talk time and data for the same value and Post-Paid winning customers will receive the prize by way of a rebate on their Post-Paid bill. Cash Bonanza winners will only be notified via Mobitel’s customer care hotline 071 27 55 777 and in writing via post. Customers will not be charged an additional fee for any prizes they have won.
Saturday, 22nd December 2018

Mobitel Cash Bonanza 2018 - December Carnival and musical show at Chilaw.

Mr. Illiyas Mohammed receiving winning prize from Mr. Nalin Perera – CEO, Mobitel 

The National Mobile Service Provider, Mobitel, successfully concluded another episode of its much acclaimed loyalty rewards programme with the ‘Mobitel Cash Bonanza Carnival’ at the Henry Corea Grounds in Chilaw on the 15th of December 2018. The event concluded on a very high note with the enthusiastic participation and overwhelming support of their much loyal customer base. This unique and exciting draw has found favour amongst its growing and established clientele as one of the most rewarding, extravagant and superior lucky draws in the country, consecutively carried forward with much momentum.

Mr. Illiyas Mohamed of Galawela received the winning prize of the Mercedes Benz while Mr. M.Sarath of Makadura received the 1st runner up prize of Rs.1 million and Mrs. Nelka Liyanage of Kalutara received the 2nd runner up prize of Rs. 500,000.

With super luxury brand new Benz Cars on offer as giveaways for the winners of Mobitel Cash Bonanza 2018 draw, Mobitel Cash Bonanza continues to make its mark as one of the most successful loyalty programmes in Sri Lanka in the past years.  Furthermore, the daily and the quarterly draws reward lucky winners with over 190 Million Rupees in cash prizes, giving away rupees 500 each for 220,000 lucky winners year around, making Mobitel, the only telecommunication company to run such a finely executed loyalty rewards scheme and a mammoth marketing campaign.

Mr. M. Sarath receiving the 1st runner up prize from Mr. Nalin Perera – CEO, Mobitel

Mrs. Nelka Liyanage receiving the 2nd runner up prize from Mr. Nalin Perera – CEO, Mobitel

The carnival was marked with a hoard of engaging and entertaining activities throughout the day, inclusive of Bunjee jumping, art competitions, IOT workshops, kids play area and Mobitel services and product kiosks. The beauty culture kiosk and the special medical consultancy clinic organized free of charge were some of the unique experiences and services provided for the enjoyment and the benefit of the crowd. The highlight of the event was the special eye clinic organized by Mobitel as part of their Corporate Social Responsibility initiative. The eye clinic with the participation of renowned optometrists saw the distribution of 1000 eyeglasses amongst the public. The ‘gaming zone’ powered by the high speed Mobitel 4G internet connection, was another favourite amongst the crowd and saw the much animated participation of the young and the old alike.

All prepaid, post-paid and broadband connection and every recharge of 50 Rupees automatically qualify the customers for the Mobitel Cash Bonanza draw. The customers with pre-paid connections would be entitled to an equal talk time reflective of the amount recharged and post-paid connections are entitled to a discount from the consecutive bill reflective of the amount won. The winners would be contacted by post and through the Mobitel customer care hotline 071 27 55 777 with no extra charges levied for any of the prizes won.

Mr. Illiyas Mohammed displaying his winning prize, the Mercedes Benz


Interior view of Mr. Illiyas Mohammed in the Mercedes Benz


1st runner up Mr. M. Sarath, winner Mr. Illiyas Mohammed, 2nd runner up Mrs. Nelka Liyanage



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