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Submitted by admin on Mon, 06/02/2014 - 15:34

 

FAQ –Tutor Wizard Students Subscription Payments via mCash

What is the new service launched with Tutor Wizard?

Tutor Wizard is another value addition for education institute payments via mCash. Tutor Wizard students/customers can pay their monthly, termly and yearly subscription payments via mCash.

What is the Tutor Wizard?

Tutor Wizard is an online premier e-learning platform for students to learn about Maths, Biology, Chemistry & Physics. You can visit to their website via http://topbugeducation.com/ for more information

Who are eligible to do transactions via mCash?

All Mobitel and Etisalat customers.

How can students pay their fees to Tutor Wizard?

Below are the steps need to follow for students to pay their Tutor Wizard payments via mCash.

  • Step 1: Dial #111# and register for mCash.
  • Step 2: Register for mCash using the given instructions.
  • Step 3: Visit and Log into Tutor Wizard website via http://topbugeducation.com/
  • Step 4: Log into your Tutor Wizard student account.
  • Step 5: Select your subject.
  • Step 6: Select mCash as your payment method.
  • Step 7: Enter the phone number in which the student register for mCash.
  • Step 8: Enter PIN number.
  • Step 9: Enter OTP number.

You will receive a confirmation message via SMS including the transaction details.

What is the maximum Amount I can reload and do the transactions per day?

Customer Account Basic Account Rs. 10,000
  Enhanced Account Rs. 25,000

How do I register for mCash to do the payment?

Simply dial #111# and follow the steps to register for mCash. Registering for mCash is absolutely free.

Will customers be charged extra for this service?

There will not be any service charges for this payment.

How do customers increase the mCash balance in the mCash Account?

You could simply walk in to any Mobitel Branch / SLT / Singer mega / Abans and top up your mCash Account or use our any of our mobile banking facilities.

How will the customer know if the transaction is successful?

After the transaction is successful the customer will receive a SMS confirmation.

Transaction is falling, why is that?

  • Customer should be Registered for mCash
  • Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
  • Customer should have mCash in his/her wallet and NOT a pre-paid reload.
  • Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel Branch or Customer can send a written request (Scanned Letter with the signature) via e-mail info@mobitel.lk - or Fax - 0112330396.
  • Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
  • Temporarily Technical Failure.

What should be done if the transaction is continuing to fail despite the above reasons?

If the payment continues to fail call the Tutor Wizard hotline on 0112 577 587 and Mr. Riswan on 0716634381 for more information.

 

 

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Airtel Payments

What is the new service launched? 
  
Customers can conveniently do their Airtel Reloads & Bill payments with mCash service.
 
Can Customer pay for the Data connections as well?
 
Customers can pay both the Voice & data connections via mCash.
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when doing my payment via mCash? 
 
No there is no additional charge.  
 
Does Airtel give me a separate receipt for mCash transactions? 
 
No, but the SMS confirmation will be sent form Airtel & payment information will be mentioned on Post paid bills.
 
What are the transaction limits for Airtel payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Call Airtel Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number

 

 

Central Finance Leasing Payments

 
What is the new service launched? 
  
Customers can conveniently pay their Central Finance Leasing payments with mCash service.
 
Does the Customer need to be a Mobitel customer to perform a Central Finance Leasing Payment?
 
If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when paying my Central Finance Leasing payment via mCash? 
 
No there is no additional charge.  
 
Does Central Finance give me a separate receipt for mCash transactions? 
 
Yes, Central Finance will issue a print receipt & it will be sent via post
 
Are the transaction limits for Central Finance Leasing Insurance payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Call Central Finance Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number

 

 

UAL General Insurance Payments

 
What is the new service launched? 
 
Customers can conveniently pay their Union Assurance General Insurance payments with mCash service.
 
Does the Customer need to be a Mobitel customer to perform a union Assurance General Insurance Payment?
 
If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when paying my Union Assurance General Insurance payment via mCash? 
 
No there is no additional charge.  
 
Does Union Assurance give me a separate receipt for mCash transactions? 
 
Yes, Union Assurance will issue a print receipt & it will be sent via post
 
Are the transaction limits for Union Assurance General Insurance payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Union Assurance General Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number
 

 

Utility Payments

FAQ's
  1. What are the Utility Companies the customer can pay bills with mCash to?

    Ceylon Electricty Board
    Mobitel (Pvt) Ltd
    Sri Lanka Telecom
    Lanka Electricity Company (Pvt) Ltd
    National Water Supply & Drainage Board
    Lanka Broadband Networks

  2. How to do a transaction?
    • If payment is to be done through customer’s own mCash Account,
      Dial #111#
    • Select Utility Payments
    • Select the Utility Company you require to make the payment to
    • Enter PIN
    • Enter Phone Number/Account Number  accordingly
    • Enter Amount
    • Confirm Transaction
    • If payment is to be done through a mCash retailer/Mobitel location,
      Visit the nearest mCash retailer
    • Inform retailer you need to pay Utility Bill(s) and  through mCash
    • Inform Phone Number/Account Number  accordingly
    • Inform Amount that needs to be settled
    • Hand over physical cash to retailer
  3. Does the customer need to be a mCash registered customer to pay a Utility Bill through mCash?

    Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)

  4. What is the minimum transaction limit for a basic mCash account user per transaction?

    Rs 20/-

  5. What is the maximum transaction limit for a basic mCash account user per transaction & per day?

    Rs. 10,000/-

  6. What is the minimum transaction limit for an Enhanced  mCash account user per transaction?

    Rs 20/-

  7. What is the maximum transaction limit for an enhanced mCash account user per transaction & per day?

    Rs. 25,000/-

  8. How to Top-up your mCash account (Cash-In) ?

    You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
    You could top up your mCash Account via USSD banking offered by Commercial Bank
    You could ask a friend and family member to send money to your mCash Account

  9. Transaction is failing, why is that?

    Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
    Customer should enter his/her correct PIN
    Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-

 

Online Payments

 

 

FAQ's

  1. What is meant by Online Payment through mCash?

    You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.

  2. How to increase mCash balance in the mCash Account?

    You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.

  3. How do I make an Online payment using mCash?

    You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.

    • Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
    • Step 02 -  Shop Online and proceed to the Check Out page
    • Step 03 -  Select mCash as the payment option
    • Step 04 -  Enter you Mobile Number and mCash PIN
    • Step 05 – Enter the 5 digit code (OTP) received via SMS
    • Step 06 – Confirm the Payment
    • Step 07 -  You will receive an SMS confirming the transaction

    Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.

  4. Transaction is failing, why is that?
    • Insufficient Balance

    Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)

    • Incorrect PIN or OTP (5 digit code)

    Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.

    • Internet Connection

    Customer should be connected to the internet and should use a suitable browser

    • Transaction Limit

    Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.