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Special Offers

What is the offer?
Any customer who gets a postpaid data connection from and above Rs.590 is eligible to purchase a Nokia 1 LTE Smartphone (which is Rs. 15,690 in the market) for a special price of Rs. 6400.00
What are the terms and conditions?

The customers will be bound to a contract period according to the rental of the package as below.

Base Package

Contract Period

Rs.590

6 Months

Rs.890

4 Months

Rs.990

4 Months

Rs.1290

3 Months

Rs.1790

2 Months

Rs.2490

2 Months

Rs.3490

1 Month

If the customer defaults within the contract period, a penalty charge will be applied as follows.

Base Package

Contract Period

Penalty value Rs.

Rs.590

6 Months

584 x remaining months

Rs.890

4 Months

584 x remaining months

Rs.990

4 Months

584 x remaining months

Rs.1290

3 Months

584 x remaining months

Rs.1790

2 Months

584 x remaining months

Rs.2490

2 Months

584 x remaining months

Rs.3490

1 Month

584 x remaining months

I’m an existing Postpaid broadband customer. Can I purchase the device for the special offer price?
Yes. Once you purchase the device, you will be entered to the contract period as mentioned above.
What are the device specifications?
Please refer https://www.gsmarena.com/nokia_1-9052.php
Is this device an LTE capable device?
Yes. This device is 4G enabled and suitable for moderate data users.
Can I downgrade the package within the contract period?
No. Only package upgrades are allowed.
Is there any special deposit required?
No. Only package upgrades are allowed.

For promo path and other info, please refer the user guide.

 

 

What are the special features of this prepaid data plans?
 
You get a data bundle of 40GB for Rs.1999 valid for 365 days.
 
Allocated data bundle (09:00 to 23.59) : 20 GB , 
Allocated data bundle (00:00  to 08:59): 20 GB
 
Can I activate multiple plans simultaneously?
 
Yes. you can activate any multiples plans simultaneously.
Thereby the bundles shall act independently where the bundle entitlements, usage updates & expiry dates would be independent from one another
 
How can I know if the bundle has been activated accurately?
 
You will receive an acknowledgement SMS stating that the respective plan is now activated.
 
How can I check my available data balance and entitlements?
 
By typing an SMS “DB” to 7678 or by dialing #170# and selecting “Balance query”.
 
How will I know if the free data bundles are exhausted?
 
The following SMSs will be sent to the customer once the bundles are exhausted;
 
Free Bundle (GB) (09:00-23:59)
“Dear Customer you have used 100% from your 09:00-23:59XX GB free bundle”
 
Free Late night bundle (GB) (00:00-09:00)
“Dear Customer you have used 100% from your 00:00-08:59 XX GB free bundle”

 

What is the “Best” Prepaid DATA Pack?
This is a new Prepaid DATA package which offers 12GB 1st month for 1st recharge of Rs.500 and 10GB for next 5 months.
What is the offering?
1st Month - 12GB (10GB anytime / D:1GB / N:1GB) for 1st recharge of Rs.500

2nd month onwards - 2GB (D:1GB / N:1GB) per month for next 5 months for the 1st Rs.100 recharge

1st Month

1st Reload

Bundle

Validity

Excess usage within the validity

Rs.500

Total : 12GB

 

30 days

 

 

20 cents per MB

Anytime

10GB

Day

1GB

Night

1GB

2nd Month onwards (for next 5 months)

Rs.100

Total Bundle 2GB per month

30 days

Day

1GB

Night

1GB

From where can I purchase the “Best prepaid data package”?
this can be purchased from ;
  • Mobitel Branches / Singer Mega / SLT teleshops
  • Dealer points
  • Any retail outlet (Sub Dealers island wide)
Do I require an initial Top Up to use Best prepaid data package?
Yes, you have to reload Rs.500 to get the 1st month offer (12GB). System will charge Rs.500 and offer the 12GB.Similarly after 30 days’ you have to reload Rs.100 to get the second month bundle
Can I use other prepaid services such as prepaid data plans while on “Best prepaid data package”?
Yes, you can use other services and the standard rates will apply.
What will happen to “Best prepaid data package” after 6 months?
Customer can continue using the sim and the standard prepaid chargers for data will apply.

 

 

How much is the pre-paid 12GB SIM pack?
 
The pre-paid data SIM pack is priced at Rs. 200/=
 
How can I Buy/Activate the 12GB SIM?
 
Simply by visiting any of our Mobitel branches or Dealers 
 
What offers am I entitled to from the 12GB SIM?
 
Bundle Validity Period Offer Period Excess usage charge during the validity period
2GB
(0.00am to 8.59am- 1GB
9.00am to 11.59pm -1GB)
30 days 6 months 50 cents per MB
 
 
Do I require an initial top up to use the pre-paid 12GB SIM pack?
 
Yes, you have to make a reload worth of Rs.100/= to get the 2GB. The system will validate the account balance and charge Rs.100/= and release the 2GB for the given month. Similarly, after 30 days you will have to have Rs.100 on your account to get the second month bundle.
 
Ex: If you reload Rs.100 on 15th of this month, you will have to have Rs.100 on your account on 15th of next month to get the 2nd month 2GB. Similarly, you will receive the bundles for 6 months on each 15th if you have the sufficient balance (Rs.100) on your account.
 
What will happen if I don’t have the sufficient balance to receive the 2GB bundle in the next cycle?
 
The system will continuously check for the sufficient account balance during the promotion validity period (6 months) to offer the 2GB.
 
Can I use other prepaid services while on the 12GB SIM?
 
 Yes, you can use other services and the standard rates would still apply.
 
What happens to the 12GB SIM after 6 months?
 
 You can continue using the SIM by activating our New Data Add-on plans through #170#. But the 12GB promotion will end after 6months. 
 

What is the free 4G Wi-Fi Router offer?
Now you have the opportunity to get a 4G Wi-Fi router free of charge or at a special rate from Mobitel when you subscribe for a selected Post-Paid internet package.

You can choose a device model and go for any given post-paid connection under the mentioned scheme.

Upfront Payment according to the model & post-paid internet package

  • Huawei E8372h 4G Wi-Fi Wingle

Packages Contract Period
12 Months
475 8,000/-
590 7,000/-
890 6,000/-
990 4,500/-
1290 3,000/-
1790 2,000/-
2490 1,000/-
3490 Free
6490 Free
10990 Free
19990 Free
  • Huawei B310s 4G LTE Wi-Fi Router

Packages Contract Period
12 Months 24 Months 36 Months
475 11,500/- 8,500/- 6,000/-
590 11,000/- 7,500/- 3,500/-
890 9,000/- 3,500/- 2,000/-
990 8,500/- 2,500/- Free
1290 6,500/- Free Free
1790 3,500/- Free Free
2490 Free Free Free
3490 Free Free Free
6490 Free Free Free
10990 Free Free Free
19990 Free Free Free
  • Huawei E5573 4G LTE Mobile WiFi Router

Packages Contract Period
12 Months
475 8,000/-
590 7,000/-
890 6,000/-
990 4,500/-
1290 4,000/-
1790 3,000/-
2490 2,000/-
3490 1,000/-
6490 1,000/-
10990 Free
19990 Free
What are my eligibility criteria for the offer?
  • Your NIC outstanding should be zero
  • Mandatory to provide two working contact numbers (preferred one land line)
What are the required documents which I should produce at the time of purchasing?
  • Copy of your NIC/PPT/Driving license
  • Valid Billing Proof
From where I can these 4G Wi-Fi routers be purchased?
These 4G Wi-Fi routers are currently available at selected Mobitel outlets. 4G Wi-Fi routers also can be delivered to your door step by calling 1717.
What are the models of 4G Wi-Fi routers that falls under this offer?
  • Huawei E8372h Wi-Fi Wingle
  • Huawei E5573 Mobile Wi-Fi router
  • Huawei B310s Wi-Fi router
What are the standard selling prices of the said models?
  • Huawei E8372h Wi-Fi Wingle – Rs.9,540/-
  • Huawei E5573 Mobile Wi-Fi router – Rs.12,330/-
  • Huawei B310s Wi-Fi router – Rs.16,830/-
What are the specifications of the 4G Wi-Fi routers?
Huawei E8372h Wi-Fi Wingle

  • Support up to 10 simultaneous users/ devices
  • Downlink speed up to 150Mbps
  • Uplink speed up to 50Mbps

Huawei E5573 Mobile Wi-Fi router

  • Support up to 10 simultaneous users/ devices
  • Downlink speed up to 150Mbps
  • Uplink speed up to 50Mbps

Huawei B310s Wi-Fi router

  • Support up to 32 simultaneous users/ devices
  • Downlink speed up to 150Mbps
  • Uplink speed up to 50Mbps
What are the data packages which I can select along with the routers?
• Data packages tariff
Monthly Subscription Fee without Tax (Rs.) : 475 590 890 990 1290
Free Bundle (GB) (09:00-00:00) : 2.5 4 7 12.5 25
Free Late night bundle (GB) (00:00-09:00) : 4 5 7 12.5 25
Excess Usage Charge on Data (Rs.) : 20 cents per 1MB 20 cents per 1MB 20 cents per 1MB 20 cents per 1MB 15 cents per 1MB
Refundable deposit (Rs.): 1,000 1,000 1,500 1,500 2,000
Connection Fee (Rs.) : Free Free Free Free Free
Sub Lines – FREE N/A N/A N/A N/A 2
Sub Lines – Paid (Rs.50/- per sub line monthly basis) 3 3 3 3 5
Monthly Rental (Rs.) : 1790 2490 3490 6490 10,990 19,990
Free Bundle (GB) (09:00-00:00) : 30 40 55 95 160 320
Free Late night bundle (GB) (00:00-09:00) : 30 40 55 95 160 320
Excess Data Usage Charges : 15 cents per 1MB 15 cents per 1MB 15 cents per 1MB 15 cents per 1MB 15 cents per 1MB 15 cents per 1MB
Refundable Deposit (Rs.) : 2,500 3,500 4,500 6,500 12,500 21,500
Connection Fee (Rs.) : Free Free Free Free Free Free
Sub Lines – FREE 3 3 4 6 10 20
Sub Lines – Paid (Rs.50/- per sub line monthly basis) 5 5 10 10 10 N/A
Do I have to sign an agreement when purchasing the offer?
Yes. You should sign an agreement valid for a period of 12/24/36 months with Mobitel. Respective contract period will be applicable based on the selected model and the upfront payment.
What will happen if I disconnect the connection within the contract period?
You will get charged a penalty as per the selected package for the remaining months.

Huawei E8372h 4G WiFi Wingle

Packages Contract Period
12 Months
475 100.00
590 200.00
890 250.00
990 400.00
1290 500.00
1790 600.00
2490 700.00
3490 750.00
6490 750.00
10990 750.00
19990 750.00


Huawei B310s 4G LTE WiFi Router
Packages Contract Period
12 Months 24 Months 36 Months
475 200.00 250.00 250.00
590 250.00 250.00 300.00
890 400.00 450.00 350.00
990 450.00 500.00 400.00
1290 600.00 600.00 400.00
1790 850.00 600.00 400.00
2490 1200.00 600.00 400.00
3490 1200.00 600.00 400.00
6490 1200.00 600.00 400.00
10990 1200.00 600.00 400.00
19990 200.00 250.00 250.00


Huawei E5573 4G LTE Mobile WiFi Router
Packages Contract Period
12 Months
475 100.00
590 200.00
890 250.00
990 400.00
1290 450.00
1790 500.00
2490 600.00
3490 700.00
6490 700.00
10990 750.00
19990 750.00
What can I do after completing the contract period?
You can either continue with the same package or have the option to change to any postpaid internet package available.
Can package changes be done during the contract period?
Yes. You are able to change your package/s only to a higher monthly rental package by placing the required deposit. (Package downgrades are not allowed during the contract period)
What is the applicable warranty period for 4G Wi-Fi routers?
One year from date of purchase for manufacture defects.
How can I get information on the 4G coverage?
You are able to get the coverage details from Mobitel hotline (1717) or by visiting nearest Mobitel branch.
What are the terms & conditions of this offer?
  • Package rental and other usage related charges are subject to Government taxes and levies
  • Availability is based on stock levels at the respective location
  • Customers have to keep a refundable deposit according the package
  • Customers have to pay respective upfront payment (If apply)
  • Customers should purchase the 4G Wi-Fi router and package at the same time. If a customer requires only the 4G Wi-Fi router he/she should pay the standard price for a 4G Wi-Fi router which has mentioned in question No. 06.
  • Every customer should agree to sign the contract for a period of 12/24/36 months at the time of purchase
  • Credit limit will be assigned based on the selected packages
  • Credit limit auto enhancement will be allowed
  • Package change only allowed for higher packages and deposit will need to be kept accordingly
  • Ownership transfers not allowed during contract period
  • Subscriber mobile number cannot be changed during contract period

 

What is Wi-Fi plus (Wi-Fi +)?
– This is a unique facility which Mobitel offers to share data bundle of one package (Main Number) within multiple SIMs (Sub lines). In other words, this feature allows to utilize the main package data bundle through a separate SIM (Sub Line).

Ex: If you purchase a 50GB package and a Sub line, you can SHARE the 50GB package data bundle with the sub line.

Benefits of Wi-Fi +?
  • Share one data package with multiple devices
  • Share one data package wherever you go 
  • One broadband bill to pay 
  • No hassle managing data bundles in multiple devices
What happens if the main package data bundle is over?
If the free bundle is fully utilized, excess usage will be charged as per the main line excess usage rate.
Who is eligible to get a Broadband Subline?
If the free bundle is fully utilized, excess usage will be charged as per the main line excess usage rate.

Any customer who has a Broadband package (ref below list) can opt in a Wi-Fi + (Sub line) SIM

Zoom475

Zoom 590

Zoom 890

Value+ (Rs. 475 +taxes)

Heavy Surfer (Rs. 590 +taxes)

Heavy Downloader (Rs. 890 +taxes)

Max Downloader (Rs. 1290 +taxes)

How many Sub Lines can be purchased per connection?

Package

eligible free sub lines

No. of maximum additional sub lines (Monthly rental @ Rs.50)**

Total sub lines allowed

Zoom475

0

3

3

Zoom 590

0

3

3

Zoom 890

0

3

3

Zoom 1290

0

3

3

Value+

0

3

3

Heavy Surfer

0

3

3

Heavy Downloader

0

3

3

Max Downloader

2

5

7

 

 


Table 1: sub line structure

*** Additional sub line monthly rental will be Rs.50

Can I buy only a sub line?
No, Sub Line should be bought along with any of the above Broadband packages
Can I make calls from the sub line sim?
Yes, you can make calls from the Sub Line.

The Standard chargers will apply;

Voice                    M2M

1.50 + tax

                              M2O

1.50 + tax

SMS                      M2M

0.20 cents+ tax

                               M2O

0.20+ tax

What are the chargers applied when purchasing a Wi-Fi + (Sub line)?
There will be no chargers. SIM will be issued FREE. No initial Deposits required.
Will I get SMS notifications such as daily usage alert or 75% -100% bundle notifications to the Sub Line?
NO, Mobitel will send all the notifications to the main number (main package).
Can I share data bundles in my Postpaid Voice package or Prepaid by getting a Sub Line ?
No, the Wi-Fi+ or else the sub line facility is given ONLY to the Broadband packages mentioned in Table no.1.
What happens if the main number is disconnected due to a credit action or any other reason?
If the main line gets disconnected, the Sub line (BBSUB) will also get disconnected.