Mobitel “Data Roaming Alert” is a SMS notification sent to Roaming customers informing an approximate bill value pertaining to your data usage on *defined threshold values. This fulfils one of the biggest concern of our Roaming customers to get real time notifications for their data usage.
This is not a charged service (the feature is activated automatically when Roaming is activated) hence offered free of charge to minimize risk of customers getting ‘bill shock’ on their monthly bill. With this facility, customer is kept informed of their data bill value real time.
*Defined thresholds values in rupees
• 10000, 30000,50000,60000, 70000,100000,150000,200000,250000
E.g. “Dear Roaming customer, kindly be informed that your Data Roaming usage has reached an amount of Rs 10,000/-. Call roaming hotline 071-4555555 for more details. Thank you.”
SMS message content dispatched to customers when they reach the above thresh holds:
“Dear Roaming customer, kindly be informed that your Data Roaming usage has reached an amount of Rs xxxxxx/-. Call roaming hotline 071-4555555 for more details. Thank you.”
• Data roaming alert service is offered to our customers free of charge.
• This service is applicable for all postpaid roaming customers. If a customer does not require this notification, the customer can Call roaming hotline 071-4555555 and the notification can be blocked with a backend configuration
• Data roaming notification is not sent for Data plan activated customers.