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Mobitel Master Unlimited

  1. What is the “Master Unlimited Calls & Data” Package?      

This is the Revolutionary Unlimited Post paid package introduced by Mobitel for a monthly rental of just Rs.3,999/-.

 

  1. What are the package details of this offer?

Monthly Rental

Rs.3,999 + tax

Mobitel to Mobitel Voice Calls

Unlimited

Mobitel to Other networks

Free Voice Bundle

2,000 minutes

Data

Unlimited

(FUP may apply at 1.5GB  -speed reduce after 1.5GB daily)

Voice call charges

Rs 1.50 /-

SMS/MMS charges

20 cents

Connection fee

Rs.1,000

Refundable Deposit

Rs.1,000

Initial Credit Limit

Rs.5,500

 

 

  1. What is FUP (Fair User Policy) applied to DATA?

 

Fair Use Policy (FUP) is a common practice among all operators globally when providing unlimited services to make sure all customers get the best experience continuously with the chosen price plan.

 

To ensure all customers are able to experience internet at high speeds on the network & also to improve user experience, Mobitel Master Unlimited will be offer data at maximum speed available up to 1.5GB daily. After 1.5GB, The speed may get reduced depending on a number of conditions such as location, data traffic, numbers of customers etc. This is done to ensure all customers are able to experience the network speeds at consistent levels. However, customer is eligible to use unlimited data without excess charging.

 

  1. At what time will the data speed get reset to normal speed?

Speed will get reset at 12 midnight every day.

  1. Can I get the normal data speed after FUP is applied?

You can activate Post paid Duration based packages to experience normal data speed.

For more details in regards to Post paid Duration based packages please visit Mobitel Datamart www.datamart.lk

 

  1. Can DATA be shared through tethering/Hotspot?

DATA sharing through tethering/ Hotspot is allowed, subject to a Fair User Policy

 

  1. Can I activate add-on plans to this?

You can only activate Postpaid Duration based data add-on packages as mentioned above to experience normal data speed after daily FUP is applied & to share data through tethering.

 

  1. Will the Voice or Data bundle be carried on for the following month?

No, Voice or Data bundle will not be carried on.

  1.  Is there any fee to obtain this package?

A refundable deposit of Rs.1,000/- and, Rs.1,000/- (inclusive tax) will be charged as a connection fee.

 

  1. How will I get charged if I buy the package in middle of the month?

Monthly Rental & Free voice bundle will be prorated.

You will get free data daily with the Fair User Policy.

 

  1. What are the documents I should to provide to obtain a new connection?
    • Duly completed postpaid subscriber form
    • NIC - Standard NIC level credit policy will be applicable
    • Valid Billing proof

 

  1. Who is eligible to obtain this offer?

Any Individual Customer can obtain this offer as a new connection and existing postpaid customer can change his/her individual connection to this package.

 

 

 

What is the “Mobitel Master Unlimited” Package?
This is the Revolutionary unlimited postpaid voice package introduced by Mobitel for a monthly rental of just Rs.1,500.
What are the Features of Mobitel Master Unlimited Postpaid Package?

Package Name

Mobitel Master Unlimited

Monthly Rental

Rs.1,500

Free Voice Bundle

Unlimited Calls to Mobitel Numbers

Free 2000 Minutes for all Other Operators

Free Data Bundle

2GB monthly for first 3 months

OffNet Voice – Beyond Free Bundle

Rs 1.50 /-

OnNet / OffNet SMS

20 cents

OnNet / OffNet  MMS

20 cents

Data Charges

30 cents per MB

Refundable Deposit

Rs.1,000

Connection Fee

Rs.1,000

Note: All previously issued Master Unlimited plans have been revised to TRCSL approved new Mobitel Master Unlimited plan mentioned above

What are the documents I need to provide to obtain the connection?
  • Duly completed postpaid subscriber form
  • NIC
  • Valid Billing proof (Electricity bill/Water bill/Fixed line bill etc.)
Who is eligible to obtain this offer?
Any Individual Customer can obtain this offer as a new connection and existing postpaid customer can change his/her individual connection to this package.
What are the conditions applicable to obtain this package?
  • Only one connection per NIC be issued
  • Standard NIC level credit policy will be applicable
Can an existing customer change the current package to this package?
Yes, possible customer should be in any commercially available individual billing package holder. Customers those who are attached to contract based packages will not be able to proceed a package change until contract is completed.
What is the validation of the free data bundle?
The 2GB data bundle will be given monthly for first three months. Thereafter, standard data rates will be applicable.
Can I activate a data plan for this package?
Yes, following additional Data Bundles will be available for this offer from the date of activation. Customer can activate these bundle by dialing #170#.

Entitlement

Rental

7.15 GB

Day time: 2.75GB/ Night time: 4.4GB

Rs.475

9.9 GB

Day time: 4.4 GB/ Night time: 5.5 GB

Rs.590

15.4 GB

Day time: 7.7 GB/ Night time: 7.7 GB

Rs.890

50 GB

Day time: 25 GB/ Night time: 25 GB

Rs.1,290

From where can I obtain this offer?
You can redeem this offer from any of the following locations
  • Mobitel Main /Mini Branches
  • SLT Teleshops – Where Mobitel agents are available
  • Singer Mega outlets – Where Mobitel agents are available
  • Authorized dealers & Sub Dealers