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Electricity & Plumbing Service

What does the Mobitel electricity and plumbing assistance service do?
It is a service which enables Mobitel users to call a plumber or an electrician from anywhere in the vicinity of Colombo.
How do I get through to this service?
Please call 707 to access this service.
What are the call charges for this service?
Rs. 10/- + tax per minute
How does this service operate?

Once you dial 707 from your Mobitel phone you will be connected to a call center agent. Based on the urgency of your requirement, you will be charged an advance fee. The following structure indicates the pricing:

Job Category Charge/ Rs.(Incl. TAX) Response Time
General 250.00 Within three hours
Urgent 450.00 Within one hour
Night* 750.00 Within Three Hours

* Any call made after 06:00 pm will be charged at the ‘Night’ rate

Can I get the technician to examine the difficulty that I am facing?
Yes you can. The technician will first request for your address. He will then confirm if the Visiting Service can be offered, based on the city that you are residing in. If the technician visits your home, please note that you may be asked for an additional service charge depending on replacements and repairs that need to be carried out.
Will I incur any more charges once the fault repaired?
Yes. The applicable charges for the job depend on the nature of the breakdown and the technician will only be able to determine this after it has been repaired. On completion of the job, the technician will hand over a receipt containing a detailed job description and the relevant charges along with a customer feedback form for evaluation purposes.
In which areas is this ‘Visiting Service’ offered?

The following areas offer this special ‘Visiting Service’.

Visiting Service Time Guarantee
Within One Hour Within Three Hours
Colombo 01 to Colombo 08 Colombo 09 to Colombo 15
Rajagiriya Malabe
Kotte Thalawathugoda
Battaramulla Maharagama
Nugegoda Kottawa
Nawala Borelasgamuwa
Dehiwala Piliyandala
  Mount Lavinia
  Ratmalana
  Peliyagoda
In case the technician is unable to make it on time, what do I do?
If the technician is late, he is expected to inform you about the delay in advance. However, our service provider guarantees high quality of service and if you are not happy with the service received, you can log a complaint and it will be dealt in a professional manner.

 

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