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JOIN THE TRADITION OF EXCELLENCE

In taking on the challenge to transform the local telecommunication sector to be on par with the global standards, Sri Lanka Telecom Mobitel is currently in the process of diversifying into new avenues of growth. As we continue to offer innovative communication solutions to our customers, we seek proactive team players to join and add value to our service.
 
 
 
Executive – Customer Resolutions Management
   
JOB ROLE:
 
  • Respond to customer interactions through non-voice (Letters, Mails & SMS) whilst ensuring quality and standards.
  • Be able to improve customer relations and maintain an exceptionally high standard of service through customer correspondence. 
  • Responsible to enhance non voice customer transaction service delivery and customer experience whilst ensuring accurate and timely resolution of customer queries.
  • Share customer feedback and suggestions with relevant stakeholders on a timely manner.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should hold a Degree/ Diploma in General Management.
  • Minimum of 1-2 years’ of experience in Contact Center or similar field.
  • Possess excellent writing skills in English and Sinhala or Tamil language. 
  • Good interpersonal skills and telephone etiquette. 
  • Be highly organized, proactive and energetic with a positive attitude.
  • Must be competent in Microsoft Office Packages. (MS Word, Excel, Power Point)
  • Team player with ability to interact with staff at all levels.
 
If interested e-mail your resume to career@mobitel.lk on or before 29.05.2017 
 
 

Working Environment

Sri Lanka Telecom Mobitel consistently sets standards of service considered to be the benchmark in the telecommunication industry. Hence, we are keen to get the best people on board.

Mobitel employees have the right skills, positive and friendly attitudes and a passion to serve our valued Customers.

About our employees and working environment at Mobitel:

  • Communication with Staff

    Mobitel’s first name basis and open door culture ensures that all employees can provide feedback to anyone in our senior management teams.

  • Confidentiality

    During and after employment with us, we advise our employees to observe and maintain confidentiality in respect of all transactions of the company and our customers and information related to them. Further details are disclosed in the employment agreement and non-disclosure agreement on commencement of your employment.

  • Dress Code

    Mobitel’s minimum standard of an acceptable dress code is as follows:

    • Monday-Friday: Smart, suitable for a professional business environment
  • Personal conduct:

    Employees are expected to deal fairly and honestly with the customers, each other, business suppliers and competitors by:

    • Handling all customer contacts with professionalism and courtesy
    • Reporting to work as scheduled, keeping absences and expenses to a minimum and when absence is necessary, promptly notifying the appropriate person in one's division of the reason
    • Having a sense of personal responsibility
  • Emergency medical care: We have trained and competent staff to administer first aid assistance in any emergency.
  • Mobitel Club:

    The social and recreational events for our staff are organized by the Mobitel Club. The entire Mobitel staff automatically becomes member of the Mobitel Club upon commencement of employment. The Mobitel Club is run by an elected committee of staff members.

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